“Without data, you are just another guy with an opinion.” This well-known quote from William Edwards Deming, a pioneer in quality management, reflects the principles of MOJ & Partners accurately. In accordance with the principle “by hoteliers for hoteliers” and by providing the necessary data and information materials in a clear, concise and timely manner, the hospitality industry experts assist hotels in mapping out goal-oriented strategies to achieve sustainable economic success. Hotel staff should be able to focus on their role as hosts. This requires good communication between team members as well as simplified work processes, which is why MOJ & Partners strongly recommends its customers to use hotelkit. In this interview, Founding Partner and Managing Director Alexander Moj tells us about the symbiosis of these two companies.
What does MOJ & Partners offer its customers?
MOJ & Partners is a service provider within the hospitality industry that assists its clients in achieving economic success by providing data-driven management control. To carry out relevant data analysis, we use an extensive database; this data is collected via multiple interfaces. The results are available to hoteliers in real time, in form of daily dashboards as well as monthly Management Reporting. The decisive advantage: We use these key figures as a starting point and from that point aid our customers with developing an action strategy that is right for their business.
We aid our customers with developing an action strategy that is right for their business.
This is why we offer our D&A Solutions (Dashboards & Analyses), i.e., as needed D&A Basic, Premium or Platinum.
We provide the tools and use our long and valuable experience in the hospitality industry to improve our customers’ operating results. We take a look at the various systems and areas within a hotel and use these in our analyses. At this point, I would like to name two concrete examples: We look at the logged working hours and compare these to the number of covers or the total revenue generated by a restaurant. This is how we identify productivity and set goals to increase said productivity. This also applies to the distribution costs in the domain of lodging: We check via which channels the bookings are made, compare the costs and suggest steps of optimization regarding this procedure. There are hundreds of types of analyses and depending on the needs of the hotels as well as their guidelines, we show what is possible. All of these factors have enormous potential regarding the optimization of operating results.
What was your motivation to cooperate with hotelkit?
hotelkit is a modern and innovative digital product that facilitates the daily work routine of hotel teams and enables them to focus on what is important, namely their role as host. We at MOJ & Partners don’t only assist the same target group, we also pursue the same goals. Apart from that, hotelkit also enjoys an impressive international reputation, which is partly due to its good ranking at the Hotel Tech Awards over the last years. But above all, hotelkit and MOJ & Partners both have high-quality standards which ultimately makes them the perfect partners.
What are the biggest challenges that the hospitality industry is currently facing? Where do you see room for improvement?
The hospitality industry is currently facing three major challenges: severe personnel shortage, considerable pressure on margins and operating results due to rising prices as well as immense complexity arising from the use of various systems within hotels. Added to that is the high level of expectation of guests: All wish for a unique and unforgettable experience and as hotelier I must succeed in providing this unique experience even though the current situation is not favorable. By providing data and expertise, we at MOJ & Partners enable our customers to face problems proactively. We enable them to increase their productivity despite of personnel shortage, to save resources when it comes to standard procedures and to not lose count regarding the different systems that are in use. hotelkit, in turn, connects hotel teams and makes it easier for the working personnel to accomplish more.
By providing data and expertise, we at MOJ & Partners enable our customers to face problems proactively. We enable them to increase their productivity despite of personnel shortage, to save resources when it comes to standard procedures and to not lose count regarding the different systems that are in use. hotelkit, in turn, connects hotel teams and makes it easier for the working personnel to accomplish more.
The right digital tools can thus become key in overcoming this difficult situation. Moreover, especially young and tech-savy employees enjoy working with digital tools. This allows me as hotelier to create an incentive to attract new employees.
What is the biggest advantage that your customers get out of your partnership with hotelkit?
As a communication platform that connects the entire staff, hotelkit enables customers to transmit results that were reached in collaboration with MOJ & Partners to the hotel teams. Be it the core message of a strategy that I want to communicate to my staff or a report with relevant key figures that the heads of departments should receive in regular intervals to carry out improvement measures. hotelkit offers assistance when it comes to implementing steps of optimization and provides valuable statistics regarding different areas in the hotel, such as housekeeping or engineering. This shows that hotelkit is the perfect addition to our services and is therefore also highly valued by our joint customers.
First of all, MOJ & Partners has decisively improved the timeliness and clarity of our reporting, the same applies to our budgeting and forecasting. The conclusions we can now draw from the key figures with their help are a valuable support, both for short-term and long-term decisions. We see Alexander Moj and his team as a valuable, long-term partner.
About MOJ & Partners:
The MOJ & Partners team combines hoteliers, financial experts and data analysts. All of them have different focus points and great expertise in their respective fields. Our team has gained lots of valuable experience from working in hotels such as the Sofitel hotels in New York, Vienna or Munich, the Fairmont hotel Vier Jahreszeiten in Hamburg, the Grand Amsterdam or Das Stue in Berlin as well as many others – both branded and independent hotels. Our team is very familiar with the industry’s key figures and, due to our experiences, we can put ourselves in our customers’ shoes regarding the challenges that they’re facing. This is also why, we are the perfect partner to find and implement suitable solutions with.
About the author
Michael Santner
Narratives about impoverished poets during his studies encouraged him to follow his passion in a secure job. In hotelkits marketing he takes care of packing the numerous ideas of his colleagues into exciting stories.
