The Radisson Blu Hotel, Zurich Airport features 330 rooms for business or leisure travelers and has direct access to the terminal. A team of 135 employees looks after the guests’ every need. The hotel was one of the first using the interface between hotelkit and Oaky. Quirin Schaer, Hotel Manager at Radisson Blu Hotel Zurich Airport, explains why the interface is important for their upselling process and how they work with it on a daily basis.
How did the upselling process look like before the interface was in place?
Quirin: We received an email from Oaky and then we did the upsell through Oaky’s webpage.
Why was it important for you to have this integration in place?
Quirin: We generally try to avoid unnecessary work steps. Thus, it is an advantage to be able to handle as much as possible within one platform. Thanks to the integration we do not need to login to Oaky anymore.
What would you say are the main benefits of the integration?
Quirin: We save five clicks per upsell and can answer the requests quicker. Also, our responsible employees are immediately informed about a new request directly in hotelkit and can process it right within their familiar working environment.
The integration between hotelkit and Oaky is quick and easy. It is an absolutely mandatory interface which makes our daily business a bit easier!
How does it look like in your daily work routine? Can you give an example of how the integration is used in your hotel?
Quirin: We receive a notification in hotelkit about the upselling request. It can already be defined in advance which team members should receive the respective request. As soon as the upselling request is confirmed, we enter the booked upselling offer manually into our PMS. Once the 2-way interface between hotelkit and our PMS is ready, this step will be automated as well.
About the integration
Oaky App sends all guest requests directly to hotelkit, where they can be answered right away. The status is then automatically updated in the Oaky App and guests receive a quick response to their inquiries. Further, it enables the responsible employees to easily share and discuss the request with their colleagues.
The integration between Oaky and hotelkit aims to make your life easier as a hotelier. Whenever a guest requests a service or an upgrade, that request will show up right in your hotelkit environment. You can even decide who in your hotel will receive this request. This way, you’ll never overlook an upsell request from Oaky again. You’ll see the difference in your incremental revenue!
Oaky is a commission-free upselling platform that helps hotels maximize profit and enhance the guest experience. Browsing from best-selling upsell offers, hoteliers can add personalized guest-facing deals in a matter of minutes, and promote them through perfectly timed guest communication. This puts guests in control of designing their stay with upgrades, special deals, and ancillary services. In short, Oaky offers upsells in a way today’s travelers enjoy and appreciate.