Client Information & Challenges
tristar GmbH operates hotels that belong to leading hotel chains such as IHG, Hilton Worldwide, Accor Hotels and Marriott International, and is charting a course for steady growth on the German and Austrian hotel market. The company focuses on guaranteeing its franchise partners a complete management service from the development stages through to the daily operations.
Various prestigious chain hotels across Germany are operated by tristar, for example, Hampton by Hilton, Hotel Indigo and Holiday Inn Express. Other hotels in Germany and Austria are already under construction or in the planning stages and due to this situation, tristar was facing some major challenges arising from this. For that reason, the hotel management company was looking for a solution that would enable new hotels to be opened in a structured way and that would ensure that the process could take place in an efficient and standardised manner. A further aim was to facilitate effective communication across the entire company and specifically between headquarters and the individual hotels.
Implementation & Test Phase
As a hotel management company, tristar doesn’t just use hotelkit in the respective hotels to improve internal communications and hotel operations, it also uses the Multi Property version of hotelkit. This umbrella platform facilitates company-wide communication, collaboration and standardisation, and also ensures that information can be efficiently exchanged between the individual hotels. All employees across the entire hotel management company can use the system to exchange information with each other and to access important information issued by tristar GmbH at any time. tristar GmbH officially became a hotelkit client during the first half of 2018. During this time, all employees from both head offices (AT & DE) were trained to use hotelkit.
Here at tristar GmbH, we firmly believe that our employees are the cornerstone of our success. We decided to use hotelkit across the whole company in order to make our employees’ day-to-day activities more efficient and enjoyable. The fact that it makes it possible for the whole team to communicate across the entire business is another huge benefit. It is now possible for everyone to access information at any time. The support we receive from hotelkit is outstanding – the integration process was fast and simple. Everyone here at tristar loves hotelkit!
11 hotels implemented the system in 2018 and training sessions were simultaneously held for hotelkit administrators from several of the hotels. This enabled tristar to save resources and several hotels could start using hotelkit at the same time. Staff at three new hotels received training in January 2019 and the training is being continuously rolled out to their other hotels. There are currently 370 active hotelkit users who are now able to work together within the hotel businesses in an efficient way and who are also able to communicate across the entire company via the umbrella platform which links together 14 hotel businesses. Training is due to be rolled out to 14 additional new hotel businesses in 2020.
The staff at tristar were highly motivated right from the start of the process. Working with hotelkit should not only be implemented in all new hotels, but also further developed. Training generally takes place every month, both for employees who will work in new operations in the planning stages and for employees from existing operations.
Ensuring that all the hotels are put into operation in a structured way is a top priority for tristar. Each general manager in every hotel becomes a registered user of the hotelkit umbrella platform before the hotel opening in order to deal already with tasks before the hotel opens. hotelkit also enables tasks to be managed centrally. Many tasks that general managers have to deal with are continually managed via the umbrella platform, for example, the human relations team’s weekly to-do lists. Reports are sent from the general managers via the umbrella platform to the head office, and more importantly, confidential information can flow between the human relations department and the individual employees.
Another important tool is the hotelkit Newstool which is used, for example, to introduce new employees and to communicate information relating to such matters such as corporate benefits. This enables geographical boundaries to be overcome and consolidates the various teams.
The handbook also provides information on important matters that are important for every team member: For example, friends and family accommodation rates are logged for each hotel.
A very important benefit of hotelkit’s Multi Property version is tasks, that are undertaken jointly by hotel employees, are carried out in accordance with the standards by tristar GmbH.