{"id":25348,"date":"2026-07-23T16:04:22","date_gmt":"2026-07-23T14:04:22","guid":{"rendered":"https:\/\/hotelkit.net\/?post_type=integration&#038;p=25348"},"modified":"2026-07-23T16:04:22","modified_gmt":"2026-07-23T14:04:22","slug":"mara","status":"publish","type":"integration","link":"https:\/\/hotelkit.net\/de\/integrationen\/mara\/","title":{"rendered":"MARA"},"content":{"rendered":"\n\n<section class=\"wp-block-hotelkit-integration-single-info\">\n\t<div class=\"container\">\n\t\t<div class=\"breadcrumbs\">\n\t\t\t<div class=\"breadcrumbs__inner\">\n\t\t\t\t\t\t\t\t<a class=\"breadcrumbs__link\" href=\"https:\/\/hotelkit.net\/de\/integrationen\" target=\"_self\">\n\t\t\t\t\tIntegrations\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/integration-single-info\/images\/arrow-right.svg\"\n\t\t\t\t\t\talt=\"\">\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"breadcrumbs__link\" href=\"https:\/\/hotelkit.net\/de\/integrationen?slug=reputation-management-crm-de\" target=\"_self\">\n\t\t\t\t\t\tReputation Management &amp; CRM\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/integration-single-info\/images\/arrow-right.svg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"breadcrumbs__current\">\n\t\t\t\t\tMARA\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"container section-container\">\n\t\t\t\t\t<div class=\"soon\">\n\t\t\t\tSoon\t\t\t<\/div>\n\t\t\t\t<div class=\"section-left-column\" style=\"background-color: #fff; --border-radius-pc: 12px 0 0 12px; --border-radius-mobile: 12px; \">\n\t\t\t\t\t\t\t<div class=\"image-wrapper ibg\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"250\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/07\/Integrations_Mara_370x250px_0726.png\" class=\"featured-image wp-post-image\" alt=\"\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/07\/Integrations_Mara_370x250px_0726.png 370w, https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/07\/Integrations_Mara_370x250px_0726-300x203.png 300w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"section-title\" style=\"color: #1A1C26; --font-size-pc: 42px; --font-size-mobile: 24px; \">\n\t\t\t\t\tMARA\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<h4 style=\"color: #1A1C26; --font-size-pc: 20px; --font-size-mobile: 18px; \">\n\t\t\t\t\t\u00dcber\t\t\t\t<\/h4>\n\t\t\t\t<p style=\"color: #1A1C26; --font-size-pc: 16px; --font-size-mobile: 16px; \" class=\"description\">\n\t\t\t\t\tMARA hilft Hotelgruppen, G\u00e4stefeedback in konkrete Ma\u00dfnahmen zu \u00fcbersetzen. KI erstellt personalisierte, markenkonforme Antworten auf jede Bewertung, w\u00e4hrend Analysen wiederkehrende Probleme in Tausenden von Bewertungen aufdecken \u2013 von M\u00e4ngeln im Housekeeping bis zu schw\u00e4cheren Zimmerkategorien. Als Nr. 1 f\u00fcr Online-Reputationsmanagement auf HotelTechReport 2025 und 2026 l\u00e4sst sich MARA in Plattformen wie Hotelkit integrieren, damit operative Teams gezielt handeln k\u00f6nnen.\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 style=\"color: #1A1C26; --font-size-pc: 20px; --font-size-mobile: 16px; \">\n\t\t\t\t\tWebsite\t\t\t\t<\/h4>\n\t\t\t\t<a style=\"color: #1A1C26; --font-size-pc: 16px; --font-size-mobile: 16px; \" class=\"link\" target=\"_blank\" href=\"https:\/\/www.mara-solutions.com\/\" rel=\"noopener\">\n\t\t\t\t\thttps:\/\/www.mara-solutions.com\/\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/integration-single-info\/images\/arrow-top-right.svg\"\n\t\t\t\t\t\talt=\"\">\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<h4 style=\"color: #1A1C26; --font-size-pc: 20px; --font-size-mobile: 18px; \">\n\t\t\t\t\tKategorie\t\t\t\t<\/h4>\n\t\t\t\t<ul class=\"term-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li style=\"color: #1A1C26; --font-size-pc: 16px; --font-size-mobile: 16px; \">Reputation Management &amp; CRM<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"section-right-column\" style=\"background-color: #EAEBEC; --border-radius-pc: 0 12px 12px 0; --border-radius-mobile: 0 0 12px 12px; \">\n\t\t\t\n\n<h2 class=\"wp-block-heading has-42-font-size\">Wie MARA in hotelkit integriert ist<\/h2>\n\n\n\n<p>Die Integration \u00fcbertr\u00e4gt von MARA identifizierte Beschwerden aus G\u00e4stebewertungen automatisch als strukturierte und bearbeitbare Beschwerden an hotelkit. Dabei werden Beschwerden aus den Bereichen Housekeeping und Haustechnik erkannt und mit einer klaren Beschreibung der erforderlichen Ma\u00dfnahme \u00fcbermittelt.<\/p>\n\n\n\n<p>Empf\u00e4nger, Eskalationsstufen, Kompensationen und weitere Einstellungen k\u00f6nnen in hotelkit individuell nach Beschwerdetyp definiert werden. Die zust\u00e4ndigen Mitarbeitenden bearbeiten und l\u00f6sen die Beschwerden anschlie\u00dfend direkt im bestehenden hotelkit-Workflow.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Vorteile:&nbsp;&nbsp;<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beschwerden aus G\u00e4stebewertungen werden ohne manuelle \u00dcbertragung in hotelkit erfasst. <\/li>\n\n\n\n<li>Klare Handlungsbeschreibungen unterst\u00fctzen eine strukturierte Bearbeitung. <\/li>\n\n\n\n<li>Verantwortlichkeiten und Eskalationsprozesse k\u00f6nnen je Beschwerdetyp individuell festgelegt werden. <\/li>\n\n\n\n<li>Mitarbeitende bearbeiten die identifizierten Beschwerden direkt in ihrem gewohnten hotelkit-Workflow.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">Zur Aktivierung:<\/h5>\n\n\n\n<p>Wenn du bereits hotelkit-Kunde bist,&nbsp;kannst du im&nbsp;Marketplace&nbsp;deines&nbsp;hotelkit-Kontos&nbsp;weitere Informationen zu&nbsp;dieser&nbsp;Schnittstelle&nbsp;abrufen und sie dort direkt aktivieren.<\/p>\n\n\n\n<p>Falls du noch kein hotelkit-Kunde bist und mehr erfahren m\u00f6chtest, nimm bitte&nbsp;<a href=\"https:\/\/hotelkit.net\/de\/kontakt\/\">Kontakt&nbsp;<\/a>mit uns auf.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"wp-block-hotelkit-related-integrations\">\n\t\n\n    <div class=\"container section-container\">\n\t\t            <h2 class=\"section-title\" style=\"color: #1A1C26; --font-size-pc: 54px; --font-size-mobile: 32px; --margin-bottom-pc: 24px; --margin-bottom-mobile: 24px; \">\n\t\t\t\t\u00c4hnliche Integrationen            <\/h2>\n\t\t\n\t\t            <div class=\"section-text\" style=\"color: #1A1C26; --font-size-pc: 16px; --font-size-mobile: 16px; --margin-bottom-pc: 108px; --margin-bottom-mobile: 64px; \">\n\t\t\t\tWeitere Systeme, die du in hotelkit integrieren kannst. Somit sind alle Informationen zentral an einem Ort geb\u00fcndelt.            <\/div>\n\t\t\n        <div class=\"related-integration-slider front\">\n            <div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/trustyou\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_TrustYou_370x250px_0825.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tTrustYou                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/customer-alliance\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"250\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/05\/Integrations_Customer_Alliance_370x250px_0526.png\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/05\/Integrations_Customer_Alliance_370x250px_0526.png 370w, https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/05\/Integrations_Customer_Alliance_370x250px_0526-300x203.png 300w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tCustomer Alliance\u00a0                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/kunleisys\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"371\" height=\"251\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_KunLeiSys_370x250px_0824.jpg\" class=\"related-integration-slide__image wp-post-image\" alt=\"Logo KunLeiSys\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_KunLeiSys_370x250px_0824.jpg 371w, https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_KunLeiSys_370x250px_0824-300x203.jpg 300w\" sizes=\"auto, (max-width: 371px) 100vw, 371px\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tKunLeiSys                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/dailypoint\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"371\" height=\"251\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_dailypoint_370x250px_0824.jpg\" class=\"related-integration-slide__image wp-post-image\" alt=\"Logo dailypoint\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_dailypoint_370x250px_0824.jpg 371w, https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_dailypoint_370x250px_0824-300x203.jpg 300w\" sizes=\"auto, (max-width: 371px) 100vw, 371px\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tdailypoint                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/front-office-cloud\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/03\/Integrations_Simplify_Hospitality_370x250px_0225.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tFront Office Cloud                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/hoteza\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/04\/Integrations_hoteza_370x250px_0425.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tHoteza                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/protel-io\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_Protel_370x250px_0126.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"protel from planet logo\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tProtel IO                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/guestline\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"250\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_guestline_370x250px_0126.png\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_guestline_370x250px_0126.png 370w, https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_guestline_370x250px_0126-300x203.png 300w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tGuestline                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t\t\t\t\t            <\/div>\n            <div class=\"related-integration-slider__buttons-wrap\">\n                <button class=\"related-integration-slider__button related-integration-slider__prev revert\">\n                    <img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/related-integrations\/images\/arrow-right.svg\"\n                         alt=\"\">\n                <\/button>\n                <button class=\"related-integration-slider__button related-integration-slider__next\">\n                    <img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/related-integrations\/images\/arrow-right.svg\"\n                         alt=\"\">\n                <\/button>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"wp-block-hotelkit-spacer\" style=\"--height: 100px; --tab-height: 100px; --desktop-height: 100px; \"><\/div>","protected":false},"author":11,"featured_media":25416,"template":"","meta":{"_acf_changed":false,"footnotes":""},"integrations-category":[78],"class_list":["post-25348","integration","type-integration","status-publish","has-post-thumbnail","hentry","integrations-category-reputation-management-crm-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/integration\/25348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/integration"}],"about":[{"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/types\/integration"}],"author":[{"embeddable":true,"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/users\/11"}],"version-history":[{"count":5,"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/integration\/25348\/revisions"}],"predecessor-version":[{"id":25422,"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/integration\/25348\/revisions\/25422"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/media\/25416"}],"wp:attachment":[{"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/media?parent=25348"}],"wp:term":[{"taxonomy":"integrations-category","embeddable":true,"href":"https:\/\/hotelkit.net\/de\/wp-json\/wp\/v2\/integrations-category?post=25348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}