{"id":3684,"date":"2024-08-21T20:22:58","date_gmt":"2024-08-21T18:22:58","guid":{"rendered":"https:\/\/hotelkit.net\/?post_type=integration&#038;p=3684"},"modified":"2025-07-22T09:22:37","modified_gmt":"2025-07-22T07:22:37","slug":"facebook-messenger","status":"publish","type":"integration","link":"https:\/\/hotelkit.net\/de\/integrationen\/facebook-messenger\/","title":{"rendered":"Facebook Messenger"},"content":{"rendered":"\n\n<section class=\"wp-block-hotelkit-integration-single-info\">\n\t<div class=\"container\">\n\t\t<div class=\"breadcrumbs\">\n\t\t\t<div class=\"breadcrumbs__inner\">\n\t\t\t\t\t\t\t\t<a class=\"breadcrumbs__link\" href=\"https:\/\/hotelkit.net\/de\/integrationen\" target=\"_self\">\n\t\t\t\t\tIntegrations\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/integration-single-info\/images\/arrow-right.svg\"\n\t\t\t\t\t\talt=\"\">\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"breadcrumbs__link\" href=\"https:\/\/hotelkit.net\/de\/integrationen?slug=guest-engagement-de\" target=\"_self\">\n\t\t\t\t\t\tGuest Engagement\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelkit.net\/wp-content\/themes\/hotelkit-theme\/gutenberg-blocks\/src\/integration-single-info\/images\/arrow-right.svg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"breadcrumbs__current\">\n\t\t\t\t\tFacebook Messenger\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"container section-container\">\n\t\t\t\t<div class=\"section-left-column\" style=\"background-color: #fff; --border-radius-pc: 12px 0 0 12px; --border-radius-mobile: 12px; \">\n\t\t\t\t\t\t\t<div class=\"image-wrapper ibg\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"371\" height=\"251\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_Facebook_Messenger_370x250px_0824.jpg\" class=\"featured-image wp-post-image\" alt=\"Logo Facebook Messenger\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_Facebook_Messenger_370x250px_0824.jpg 371w, https:\/\/hotelkit.net\/wp-content\/uploads\/2024\/08\/Integrations_Facebook_Messenger_370x250px_0824-300x203.jpg 300w\" sizes=\"auto, (max-width: 371px) 100vw, 371px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"section-title\" style=\"color: #1A1C26; --font-size-pc: 42px; --font-size-mobile: 24px; \">\n\t\t\t\t\tFacebook Messenger\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 style=\"color: #1A1C26; --font-size-pc: 20px; --font-size-mobile: 18px; \">\n\t\t\t\t\tKategorie\t\t\t\t<\/h4>\n\t\t\t\t<ul class=\"term-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li style=\"color: #1A1C26; --font-size-pc: 16px; --font-size-mobile: 16px; \">Guest Engagement<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"section-right-column\" style=\"background-color: #EAEBEC; --border-radius-pc: 0 12px 12px 0; --border-radius-mobile: 0 0 12px 12px; \">\n\t\t\t\n\n<h1 class=\"wp-block-heading has-42-font-size\">Wie Facebook Messenger in hotelkit integriert ist<\/h1>\n\n\n\n<p>Diese Schnittstelle erm\u00f6glicht die direkte Kommunikation mit dem Gast via Facebook Messenger. G\u00e4ste k\u00f6nnen ihre Anfragen, W\u00fcnsche und Anliegen mittels Facebook Messenger an das Hotel weitergeben. Diese Anfragen k\u00f6nnen vom Hotelpersonal direkt in hotelkit beantwortet und der Auftrag intern weitergeleitet werden.&nbsp;<\/p>\n\n\n\n<h5 class=\"wp-block-heading has-20-font-size\">Vorteile:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schnelle und einfache Kommunikation mit den G\u00e4sten vor, w\u00e4hrend und nach dem Aufenthalt&nbsp;&nbsp;<\/li>\n\n\n\n<li>Virtuelle Rezeption, um G\u00e4stew\u00fcnsche entgegen zu nehmen und die G\u00e4ste zu beraten&nbsp;<\/li>\n\n\n\n<li>Kurze Reaktionszeiten unabh\u00e4ngig von Dienstzeiten und Aufenthaltsort (auch mobil verf\u00fcgbar)<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--32)\">Kein Einloggen bei Facebook mehr n\u00f6tig&nbsp;<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">Zur Aktivierung: <\/h5>\n\n\n\n<p>Falls du noch kein hotelkit-Kunde bist und mehr erfahren m\u00f6chtest, nimm bitte <a href=\"https:\/\/hotelkit.net\/de\/demo\/\">Kontakt mit uns<\/a> auf.<\/p>\n\n\n\n<p>Wenn du bereits ein hotelkit-Kunde bist, besuche den Marketplace innerhalb deines hotelkit-Kontos, um mehr \u00fcber diese Schnittstelle zu erfahren und diese zu aktivieren.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"wp-block-hotelkit-related-integrations\">\n\t\n\n    <div class=\"container section-container\">\n\t\t            <h2 class=\"section-title\" style=\"color: #1A1C26; --font-size-pc: 54px; --font-size-mobile: 32px; --margin-bottom-pc: 24px; --margin-bottom-mobile: 24px; \">\n\t\t\t\t\u00c4hnliche Integrationen            <\/h2>\n\t\t\n\t\t            <div class=\"section-text\" style=\"color: #1A1C26; --font-size-pc: 16px; --font-size-mobile: 16px; --margin-bottom-pc: 108px; --margin-bottom-mobile: 64px; \">\n\t\t\t\tIWeitere Systeme, die du in hotelkit integrieren kannst. Somit sind alle Informationen zentral an einem Ort geb\u00fcndelt.            <\/div>\n\t\t\n        <div class=\"related-integration-slider front\">\n            <div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/vocust\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"250\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/03\/Integrations_Vocust_370x250px_0325.png\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/03\/Integrations_Vocust_370x250px_0325.png 370w, https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/03\/Integrations_Vocust_370x250px_0325-300x203.png 300w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tVocust                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/contastic\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/03\/Integrations_contastic_370x250px_0325.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tcontastic                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/hoteza\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2025\/04\/Integrations_hoteza_370x250px_0425.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tHoteza                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/alveni-ai\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/02\/Integrations_alveni_ai_370x250px_0226.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tAlveni AI                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/stayntouch\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_stayntouch_370x250px_0126.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tStayntouch                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/guestline\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"250\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_guestline_370x250px_0126.png\" class=\"related-integration-slide__image wp-post-image\" alt=\"\" srcset=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_guestline_370x250px_0126.png 370w, https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_guestline_370x250px_0126-300x203.png 300w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tGuestline                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/protel-io\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__image-wrap\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/hotelkit.net\/wp-content\/uploads\/2026\/01\/Integrations_Protel_370x250px_0126.svg\" class=\"related-integration-slide__image wp-post-image\" alt=\"protel from planet logo\" \/>                                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <div class=\"related-integration-slide__title\">\n\t\t\t\t\t\t\t\t\tProtel IO                                <\/div>\n\t\t\t\t\t\t\t                        <\/a>\n                    <\/div>\n\t\t\t\t                    <div class=\"swiper-slide\">\n                        <a href=\"https:\/\/hotelkit.net\/de\/integrationen\/personio\/\" class=\"related-integration-slide\">\n\t\t\t\t\t\t\t             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