How Customer Alliance integrates with hotelkit
Guest reviews are communicated on a daily basis via Customer Alliance to individually defined users in hotelkit. Consequently, it is easier for the respective person to forward information concerning guest reviews to the responsible team or colleague.
- Sharing guest reviews with the team or the defined recipients
- Overview of discussions with colleagues about various incidents, which are the reason for negative or positive guest reviews
- Increased awareness of guest reviews within the entire team