Effective communication is of paramount importance in the hospitality industry. A cutting-edge solution, enhancing guest communication and internal management, is the integration of Hotel MSSNGR and hotelkit. In our exclusive interview with Anton Birnbaum, the General Manager of the luxurious Alpin Resort Sacher in Austria, we take a look at how this integration works and explore the benefits it offers to hoteliers.
October 2023 saw the launch of an extraordinary project at Living Hotels: The Trainee hotel, an innovative pilot project in which 13 trainees took the helm at Living Hotel Berlin Mitte for six weeks. Among the employees of the Trainee hotel were Kevin and Nisan, two promising talents.
Under the leadership of Sandra Hösl, Hotel Manager and former Director of Rooms at the prestigious hotel InterContinental Vienna, the implementation of hotelkit has significantly enhanced all work processes. With 458 rooms and a team of 210 dedicated employees, the hotel adheres to elevated communication and guest service norms.
hotelkit has been a long-standing partner of Radisson Hotel Group for many years now. The platform designed for internal communication and collaboration will now also continuously be rolled out in the APAC region. The Radisson Blu Hotel Chongqing in China has been working with hotelkit since 2022 and is one of the first properties in this region that have started digitalizing their day-to-day work. In this interview, Philip Peng, Director of Operations, and May Zeng, Executive Housekeeper, tell us about the efficient processing of guest requests and the digital repair management in hotelkit.
Radisson Blu Hotel Lucerne first started working with hotelkit in 2019 and has since then managed to introduce an innovative security strategy under the leadership of General Manager Markus Conzelmann. Especially when it comes to the daily walkthroughs that are documented with the use of NFC tags, installed at specific control points throughout the building, the hotel managed to elevate its security measures to the next level.
In spring 2019, Radisson Hotel Group made the strategic decision to implement hotelkit as their chosen digital communication platform. So, the implementation of the cloud-based solution in an international hotel chain with hotels in over 95 countries began. In this article, we will outline what the implementation process and hotelkit training looked like. Currently, 317 Radisson Hotel Group hotels have seamlessly integrated hotelkit into their operations, reaping the benefits of this innovative solution.
Today guests have much higher expectations when staying at hotels, they expect more than simply a nice overnight stay and ultimate luxury. They also want to minimize their ecological footprint as much as possible. Inge Huijbrechts, Global SVP Sustainability, Security and Corporate Communications at Radisson Hotel Group, explains the advantages of implementing sustainable measures in the daily hotel routine and how hotel companies of all sizes can contribute to a green future.