Under the leadership of Sandra Hösl, Hotel Manager and former Director of Rooms at the prestigious hotel InterContinental Vienna, the implementation of hotelkit has significantly enhanced all work processes. With 458 rooms and a team of 210 dedicated employees, the hotel adheres to elevated communication and guest service norms.
hotelkit has been a long-standing partner of Radisson Hotel Group for many years now. The platform designed for internal communication and collaboration will now also continuously be rolled out in the APAC region. The Radisson Blu Hotel Chongqing in China has been working with hotelkit since 2022 and is one of the first properties in this region that have started digitalizing their day-to-day work. In this interview, Philip Peng, Director of Operations, and May Zeng, Executive Housekeeper, tell us about the efficient processing of guest requests and the digital repair management in hotelkit.
Radisson Blu Hotel Lucerne first started working with hotelkit in 2019 and has since then managed to introduce an innovative security strategy under the leadership of General Manager Markus Conzelmann. Especially when it comes to the daily walkthroughs that are documented with the use of NFC tags, installed at specific control points throughout the building, the hotel managed to elevate its security measures to the next level.
In spring 2019, Radisson Hotel Group made the strategic decision to implement hotelkit as their chosen digital communication platform. So, the implementation of the cloud-based solution in an international hotel chain with hotels in over 95 countries began. In this article, we will outline what the implementation process and hotelkit training looked like. Currently, 317 Radisson Hotel Group hotels have seamlessly integrated hotelkit into their operations, reaping the benefits of this innovative solution.
Today guests have much higher expectations when staying at hotels, they expect more than simply a nice overnight stay and ultimate luxury. They also want to minimize their ecological footprint as much as possible. Inge Huijbrechts, Global SVP Sustainability, Security and Corporate Communications at Radisson Hotel Group, explains the advantages of implementing sustainable measures in the daily hotel routine and how hotel companies of all sizes can contribute to a green future.
The AlpinTrend Group was on the lookout for a digital communication solution. The goal was to find a tool that would not only optimize the cooperation within the individual businesses but also make it easier for the AlpinTrend head office to communicate and transmit information and standards to the entire group. Sofia de Anta, Head of Marketing and Sales, explains why hotelkit is the perfect fit for AlpinTrend Group.
As Operations Manager of two Radisson hotels in Manchester, Martynas Rutkauskas is aware of the challenges that come with communicating via different communication channels. With hotelkit, it’s possible to communicate information to the entire team via one centralized platform. In this interview, he explains how the implementation of hotelkit did not only change the daily work routine in the hotel but also increased productivity levels.