Mastering Hotel Online Marketing with Online Birds

Social media, website, SEO, SEA, Ads: When it comes to online marketing, there are several aspects for hotels to consider. In this article Philipp Ingenillem, CSO and partner of the marketing company Online Birds, lines out why hotel online marketing is nowadays extremely important to attract guests and explains what needs to be considered to ensure a successful web presence.

Mews and hotelkit: A topnotch digital interface

The interface between hotelkit and Mews digitalizes and simplifies the work processes in your housekeeping department. Important information from the PMS is available to all housekeeping employees on one centralized platform. And with the new interface, receptionists are also always up-to-date and informed about the cleaning progress of the rooms.

Clypp Tutorial

Implement Hotel Standard Operating Procedures with Clypp Video Tutorials

The everyday work in hotels is characterized by routines: The inspection of fire extinguishers, emergency lighting systems or the usage of kitchen appliances. The more successful the employees are at implementing these routines, the better the guest service is. Clypp’s founder, Maximilian Zeyda, explains in this article how video tutorials that are available in an easily accessible digital handbook can contribute to the successful implementation of SOP’s.

Chatbot assists with Guest Inquiries – Olga Heuser on the advantages of using DialogShift

“Does the hotel have a pool?”, “Can I bring my dachshund?”, “Does the breakfast buffet have oat milk?” Hotel guests often tend to ask the same types of questions. Thankfully, there are chatbot solutions like DialogShift that can provide answers in only a matter of seconds. Olga Heuser, CEO of DialogShift, talks with us about the advantages of using chatbots in hotels.

Implementing Sustainability in Hotels – in Conversation with Hotel Consultant Björn Grimm

Does sustainability have to be expensive? According to Björn Grimm, owner of the successful hotel and food service consultancy Grimm Consulting, it does not! A change in one’s own perspective can already significantly contribute to finding sustainable solutions. In this interview he outlines why it is the small steps in particular that carry a lot of weight and why medium-sized hotels should also dare to transition to sustainability.

Paving the Way for Economic Success with Data Analysis – MOJ & Partners and hotelkit

In today’s technological era, data is key to achieving economic growth. Due to the availability of different kinds of systems, however, hoteliers can sometimes lose count. MOJ & Partners assists hotel companies in gathering relevant data. hotelkit, in turn, ensures effective communication within hotel teams. Founding Partner and Managing Director Alexander Moj speaks in this interview about the partnership between the two companies.

Taking Guest Satisfaction to the next level with hotelkit & Shiji ReviewPro at Radisson Blu

Who doesn't want their wishes to be fulfilled at the speed of light? The interface between the chatbot from Shiji ReviewPro, a Shiji Group brand, and the communications platform hotelkit enables faster processing of guest requests in the Radisson hotels which, in turn, results in higher guest satisfaction. Angelo Vassallo, former Operations Manager at the Radisson Blu Hotel in Frankfurt, describes how this was achieved in practice.

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