You have been working with hotelkit since 2012; in 2020 the very popular social stream hotelkit Moments was added to your hotelkit tool portfolio. Why do you consider this an important tool?
The social component in a team has always been of significant importance to us. This is also why, we were using hotelkit as a means to communicate appreciation—even before the launch of hotelkit Moments. Only at that time, we had to be a tad more creative. In 2019, we created a handover with the title “Well done” where all team members could express praise to one another in the comments. In July 2020, we started a new round and created “Well done pt. 2″. During the first lockdown, we continued to strive for team cohesion and created the handover “Stronger together”. In this handover, we kept each other informed about what was going on in everyone’s private lives. It helped us to stay in touch even whilst staying at home due to the pandemic. Shortly afterwards, hotelkit Moments was launched and suddenly we had the perfect tool at our disposal to share special experiences with the whole team or to simply put a smile on someone else’s face. Ever since the launch of hotelkit Moments, we have been using this tool a ton and the promotion of motivation within the team now basically happens on its own.
It is truly amazing and delightful, if a worktool also takes into account the personal component. Through hotelkit Moments, hotelkit puts the focus on the people that work in the hotel. And I consider this as extremely important: Because the success of a business comes and goes with the people that work in it.
Nowadays, every employer needs to deal with topics like employee motivation and employee engagement. How does hotelkit and especially hotelkit Moments assist you in this matter?
hotelkit Moments is a definite enrichment for our team. As in many businesses, it is also possible inhotels that some team members aren’t aware of what is going on in other departments.
Thanks to hotelkit Moments, everyone has the possibility to share snippets from their daily work in the hotel with the rest of the team. This way, everyone gets an insight into the different departments and can express praise to other team members, be it by commenting on a Moment post or by giving it a “thumps up”. And the personal component is also not neglected: If somebody posts something from his/her personal life, I get to know this person a bit better. In addition to more cooperation, this also creates inspiration for the business: For example, if somebody posts a picture of a cake in hotelkit Moments, it is totally possible that we will make the cake part of our breakfast buffet.
What does this look like in practice? What is mainly posted in your hotelkit Moments?
hotelkit Moments has become an integral part of our daily interaction with the team. During lockdown, most of the posted Moments were snippets out of everyone’s private lives. In this context, hotelkit Moments served as an important tool to maintain communication and team cohesion. Now that the hotel is open again and everyone is back at work, the nature of the content posted to hotelkit Moments will resume to be about the hotel and the activities carried out by the different departments. In general, the postings in our hotelkit Moments tool are an interesting mixture, ranging from vacation photos to a particularly nicely decorated hotel room to photos from a visit to a current art exhibition.
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