Challenges in the housekeeping department
Ben and Noah have known each other for a very long time. They work in the same hotel where they see each other on a daily basis. Ben is the Executive Housekeeper, and Noah is part of the cleaning staff. They aren’t just colleagues but also friends. Outside of work, however, they prefer not to talk to each other on the phone as never-ending phone calls are already part of their daily working routine in housekeeping. In their spare time, they also don’t like to jot things down on paper anymore because it reminds them of the unclear paper checklists at work tormenting them day in, day out. And as if that wasn’t enough: The guests’ expectations regarding cleaning are continuously rising and so are the hygiene standards. The housekeeping procedures, on the other hand, remain inefficient and static. Noah runs up and down the stairs all day long. These distances could be avoided if one could communicate additional orders to him on the spot. Ben, on the other hand, is often overcome by feelings of despair when it comes to the planning and coordination of employees. What also burdens him is the communication with the reception & maintenance team as it always takes an eternity and causes him a lot of headaches. So, Ben and Noah basically wish for the same thing: A smart housekeeping software that facilitates their daily working routine.
hotelkit Housekeeping – the housekeeping software to facilitate your working day
Ben and Noah are by no means the only ones wishing for a smart housekeeping software that facilitates a structured working day, organized by priorities. Countless other housekeeping teams wish for such a software as well. The good news is they don’t have to wait for such a software to be invented as it already exists: hotelkit Housekeeping. With the aid of this software, challenges such as the ones described above will be a thing of the past.
Efficient room assignment with hotelkit Housekeeping
In three easy steps Ben can now digitally create the assignments for the day in a time-saving and efficient manner. All the important guest data, from arrival and departure date to special preferences and VIP status of guests, are directly transferred from the PMS to the hotelkit Housekeeping tool. Based on this information, Ben can assign the rooms that need to be cleaned to the cleaning staff on duty; the rooms that need inspection can be assigned to the colleagues that are responsible for the inspection of the rooms. And since the Executive Housekeeper always has an overview of the workload of his team members, the remaining available employee resources can be used optimally.
Straightforward procedure for the cleaning staff
Now, through the hotelkit Housekeeping App, Noah receives a list of the rooms that need to be cleaned today. As soon as Noah starts cleaning a room, he marks this in the tool by clicking on “Start cleaning”. Through the digital checklist inside the app, he understands which exact tasks need to be carried out: Because routine is good, but control is way better. And once he is finished with cleaning the room, he marks the room as cleaned in the tool and the status of the room changes to “clean”. The team member that is responsible for the inspection then knows that they can now start inspecting the room.
Straightforward procedure for inspection
As you can see, working with the housekeeping tool is effortless for the cleaning staff and it’s equally convenient to use for the employees in charge of the room inspection. Today, it’s Linda’s turn. Via the hotelkit Housekeeping tool, she receives a list with all the rooms that need to be inspected today. As soon as she starts inspecting a room, she confirms it via the tool by clicking on “Start inspection”. The digital checklist enables Linda to work her tasks off in a structured way. Once she finishes the inspection of a room, she changes the room status to “clean and inspected”.
Guaranteed transparency with a 2-way interface to the PMS
Via the 2-way interface the cleaning status and the status of the room are updated in real time in the PMS. This way, the housekeeping team and the receptionists are always in the picture regarding the progress of cleaning. Among hotelkit’s interface partners, are popular PMS providers such as Protel, Oracle, Hospitality Suite 8, Opera, Mews and many more.
Integration of external cleaning contractors
Ben is aware that during peak season the workload is hard to manage for his team. This is why he persuaded the hotelkeeper, Mary, to engage the cleaning contractor of his friend John during this time. Luckily, external employees can also easily be integrated into hotelkit Housekeeping. Now, John and his team can also profit from the smart housekeeping software and thanks to the digital checklists, the standards of the hotel can be met even by external colleagues.
How to get your hands on the hotelkit Housekeeping tool:
The hotelkit Housekeeping tool can either be purchased on its own or with the hotelkit Collaboration software. The implementation consists of four steps:
- The interface between the hotel’s PMS and hotelkit is implemented
- Individualized configuration of the HSK tool by the hotelkit support team based on a questionnaire previously filled in by the hotel
- Online training I: Training for the administrators by the hotelkit Customer Success Team
- Online training II: Briefing of future users on all the important functions by the hotelkit Customer Success Team
The hotelkit Housekeeping tool is available in many languages; the language of a user account can be set individually by each user. It’s important that every member of the housekeeping team has access to a smartphone or tablet during his/her working hours. The monthly license fee consists of tiered pricing according to the number of rooms (contact the hotelkit team for further information).
The advantages of hotelkit Housekeeping
- working paperless
- smart way of assigning tasks
- fewer phone calls and less running up and down the stairs
- improved quality standards through digital checklists
- lower personnel expenses through optimal usage of available resources
- higher employee satisfaction
- less stress
Structure the housekeeping in your hotel smartly and digitally!
About the author
Narratives about impoverished poets during his studies encouraged him to follow his passion in a secure job. In hotelkits marketing he takes care of packing the numerous ideas of his colleagues into exciting stories.