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Smooth Hospitality Communication – 5 Benefits of Using Chats

In many businesses, using chats for the internal communication between employees is already common practice. This type of efficient communication can also have many advantages in the hospitality industry. In this article, we will outline the benefits of using chats in hospitality communication.

There are numerous advantages of using digital communication: efficiency, transparency, increased productivity – just to name a few. These factors show that the use of digital tools can lead to improved hospitality communication. At least since the Covid pandemic, chats like MS Teams, Slack or Messages by Google have become an integral part of life in the office. Although there are already GDPR-compliant chat solutions available for the hospitality industry, this topic has so far not received much attention. If at all, staff members use unsafe messaging apps like WhatsApp that do not comply with the current privacy policies and are therefore unsuited to be used for communication in the workplace.

If the guest service is to be of high quality, however, smooth and quick collaboration between team members is of utmost importance, especially in hotels. The following points will show how beneficial the use of chats can be for hospitality communication.

Why Chats improve Team Communication in Hotels – 5 Benefits

Quick Communication

Reaching somebody on the phone can take a while, the same applies to waiting for a response to an email. Chats can be accessed by the employees on their smartphone, are a great way for the staff to engage in quick information exchanges and improve hospitality communication.

Location-independent Accessibility

Hotel staff rarely spend their working day sitting at a desk. By using chats, employees can receive messages on their work mobile, no matter where they are currently at.

Cross-departmental Exchange

To quickly exchange information with one or multiple colleagues – a chat is an ideal solution. Group chats are perfect for sharing information with entire departments, such as Housekeeping, Maintenance or Front Office, and hereby ensuring great hospitality communication.

Modern Communication

Generation Y, Z and all those that stayed young at heart: The hotel employees of today want to communicate in their day-to-day work just as they do in their private lives. A chat is a communication channel that my team knows from their everyday life and which they use competently and with pleasure.

Team Cohesion

In view of the skilled worker migration in the hospitality industry, team spirit, team building and employee satisfaction at the workplace are becoming increasingly important. A chat adds an element of fun and promotes work-life balance at the workplace.

Chats are an excellent way to enhance hospitality and strengthen cross-departmental cohesion. When deciding on the right product, however, there are two points to bear in mind:

  • GDPR Compliance: It is essential that the product complies with the current privacy policies and is continuously adapted to these.
  • All-in-One Platform: To ensure a quick exchange of information, a chat is very useful but purchasing an additional product just for this purpose is excessive. This is why it is a great idea, to choose a communication tool that, in addition to a chat, also offers further functions that digitalize daily work routines like handovers, repair orders or guest requests, and in this way also improves internal collaboration and hospitality communication.

The hotelkit Chat – the GDPR-compliant alternative to WhatsApp

Next to countless useful tools that simplify daily work routines like handovers, tasks, repair orders and guest requests, the All-in-One Hotel Operations Platform hotelkit now also offers a GDPR-compliant chat. The chat is integrated into the product hotelkit Collaboration and ensures improved team cohesion.


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It's Michael's passion to write, he wants to become a writer.

About the author

Michael Santner

Narratives about impoverished poets during his studies encouraged him to follow his passion in a secure jobIn hotelkits marketing he takes care of packing the numerous ideas of his colleagues into exciting stories. 

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