Speeding up communication within and between departments, was the main challenge in the Best Western Hotel Erb. The workflows and task management needed to be reviewed and optimized in order to run smoothly and efficiently.
During the testphase already 35 users across all departments were using hotelkit. The daily handovers in the reception were digitized and the recurring routine tasks implemented without further ado. Convinced by the intensive usage during this phase, hotelkit was soon introduced to all employees. This contributed in making hotelkit part of the daily work routine, which also explains the high level of acceptance among the hotel employees. The Repairs tool and Checklists are amongst the best used tools and enable standardized workflows and procedures across departments.
The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes.
The routine usage of the software as well as the enthusiasm of the team are proof that hotelkit was successfully implemented at Hotel Erb. The General Manager, Xenia Erb, concludes positively: “Ever since we started using hotelkit, the internal communication has improved significantly: All the employees can be reached immediately, and it is easy to retrace what has been discussed and when. The motivation and efficiency have also increased. The entire team is involved, and we are all very enthusiastic about this innovative tool.” Their most used hotelkit tool is certainly the handover tool: On average, six handovers are created daily, which adds up to 190 handovers a month. In addition, there are 95 daily recurring tasks, which can be systematically carried out by the responsible employees. The checklists have also played an essential role in the hotel’s daily operations. The team works with 14 daily recurring checklists that are used throughout the different departments. This ensures that none of the tasks that need to be carried out regularly are forgotten. Furthermore, the hotelkit manual has become an integral part of the daily work routine and the amount of collected information is continuously increasing. It already contains 611 articles filled with hotel knowledge and more are to follow. Step-by-step this enables an even larger knowledge pool to be created, to which all the employees have access to regardless of where or when it is needed.
Motivation and efficiency have increased significantly since the implementation of hotelkit.