Security & Confidentiality
At hotelkit, optimal data safety is taken very seriously. Availability, confidentiality, security and data protection are in good hands and in accordance to GDPR standards!
The safety of your data is our top priority
The ideal protection of your data safety regarding availability, confidentiality, data security, and privacy protection is of utmost importance for the hotelkit GmbH. We only trust in partners who were certified under ISO 27001, who fully comply with the legal regulations of data privacy and whose data centers are located in the European Union.
Your data and our systems are distributed over 3 different, independent and geographically separated data centers. Through the permanent supply of several synchronous hubs, we are able to guarantee maximum availability and safety and avoid maintenance-related failures. Together with our partners, we make every effort to fulfill the ISO 27001 certification and the legal regulations of data privacy.
Server locations – where is my data?
The hotelkit GmbH operates servers with different tasks in both Germany and Austria. The selection of the location is mainly determined by the safety and reliability of the operators and the location itself as well as by the connection to different carriers and internet providers.
The immediate processing of hotelkit usage, and the availability of stored data, takes place in Frankfurt am Main and Karlsruhe. The concept of synchronous data mirroring with independent operational systems at different locations minimizes the risk of data loss and guarantees its availability in the case of severe disturbances.
The protection of your rights in the processing of personal data is our top priority. In order to securing additional top-level protection against data loss all data stored within hotelkit – no matter what, also the comments, the results of a survey or any attachments – are stored via encryption in a third, independent data centre in Falkenstein im Vogtland.
To ensure a stable and fast access, additional servers with direct connection to the biggest internet-providers in Austria are operated in Vienna. These servers are only used for the optimization of access from Austria, e.g. through temporary intermediate storage of data retrieved from Austrian networks or selected partners, whom we trust.
Our trustworthy partners
Accelerated IT Services GmbH
Frankfurt a. M. | accelerated.de
Since 2002, the Accelerated IT Services GmbH has been bundling experiences in the field of IT-services and operates its own data centre in Frankfurt a.M. This site – with an exceptional connection to the largest international internet exchange point DE-CIX – is used for the live-operation of hotelkit.
- ISO 27001
- ISO 9001
- Datacenter certified by TÜV Saarland
1&1 IONOS SE
Karlsruhe | ionos.de
With the use of the latest technology, the company sets standards in terms of availability as well as performance and operates its infrastructure in high-security data centres in both Karlsruhe and Frankfurt am Main. hotelkit uses the server-environment in Karlsruhe for the live-environment.
- ISO 27001 (TÜV Saarland)
- „Best in Cloud”-Award by the magazine “Computerwoche” in the field of public-cloud/IaaS
ANEXIA Internetdienstleistungs GmbH
Wien | anexia.com
Founded in Austria in 2006, the company offers high-quality and individual services for highest demands at several important internet nodes in Europe. Thus, the ANEXIA Internetdienstleistungs GmbH provides the best conditions for the optimisation of hotelkit throughout Europe.
- ISO / IEC 27001:2005
- EN ISO 9001:2008
- certified credit rating
- First prize at „eco Award 2013“
- First prize at „Hosting & Service Provider Award“
- Finalist in EY Entrepreneur Austria of the Year 2013
Hetzner Online GmbH
Falkenstein/Vogtland | hetzner.de
Hetzner Online GmbH operates data centers at several locations in Germany and offeres services in the hosting and server sector since 1997. hotelkit uses resources from data center parks in Falkenstein / Vogtland to securely store encrypted backups.
- ISO 27001:2013
- First prize at “Hosting Awards 2017” (Category VPS/vServer)
- Award “Ruban d’Honneur” & “National German Champion” at “European Business Awards”
- First price at “Hosting Awards 2016” (Category (Dedicated Server)
- GreenIT Best Practise Award 2011
- ECO Award 2011
Data Availability & Usability
Synchronous systems in different data centres
Through the distribution of systems to different data centres a very high availability can be reached and the maintenance of infrastructure can be performed without an impact on accessibility.
Extensive backup measures
All changes are recorded in hourly backups. Weekly backups guarantee further safety against loss of data and permit a stable and fast restoring of data bases and data.
Redundant backup storage
Backups are normally kept in several storage media in spatially separated areas in order to prevent any loss.
Virus scanning solution
One of the major risks with confidential data is a virus-infected terminal device. In order to avoid the spreading of computer viruses via hotelkit, uploaded files are scanned for viruses. A further protection of your network is thereby provided.
Regular safety- and operation updates
All deployed software will be regularly updated. Thus, potential security gaps in all fields are eliminated as quickly as possible.
The supervision of all resources permits a preventative intervention and is used for the early detection of problems and possible attacks. This ensures a smooth and safe access.
Direct & powerful connectionThe selected data centres have an excellent connection to the Internet. Stable access is provided globally via the direct connection to several large internet providers. With different routes a high degree of availability can be ensured, even if there are disturbances outside the data centre.
Management of rights
In hotelkit you determine the user settings and who has access to what information via the management of rights. This way, you always keep an overview.
All data leaving our servers is highly encoded and cannot be unencrypted or assessed by third parties. This way, we ensure that nobody can download confidential information.
One of the main risk factors in handling confidential data is the transmission over the public Internet – namely the route between the users terminal and our servers. Through the application of current encryptions on SSL-basis we ensure the best possible protection of your data.
If data are no longer needed, we ensure a permanent deletion. We orientate ourselves on the catalogue of measures announced by the Federal Office for Information Security (Germany) as well as current knowledge of independent institutes.
Physical Protection & Safety
Constant electric power supply
Due to large-dimensioned diesel generators a current supply of data centres can also be guaranteed in the event of problems relating to the energy supplier. In the event of failures additional USV-systems are able to bridge the time until the diesel generators start running.
Modern air-conditioning technology
Through a modern air-conditioning technology ideal temperatures and humidity of server cabinets are guaranteed. Sophisticated ventilation concepts in the data centres provide a consistent climate in the server cabinets.
All systems – ranging from the current supply via a network distributor to the air-condition – are available in the data centres at least once more than required in normal operation. As a consequence, the operation can be fully maintained even in the event that one component should fail.
Permanent on-site monitoring
In order to avoid physical access to your data there is a permanent security staff in the data centres. Furthermore, these centres are video-monitored in all areas. Only authorized technicians have access to the servers.
Regular stress tests
High availability also means knowing one’s own limitations. Regular stress tests ensure that sufficient power reserves are available in case of unexpected incidents.
Comprehensive fire precautions
Through the use of modern technology for the early detection of fire and its extinction such as the use of extinguishing gases (Argon, CO2) possible fires can quickly and completely be deleted with minimal damages for the surrounding servers.