Communicating brand standards and SOPs efficiently to hundreds of hotels via a single platform is now possible for Chema Basterrechea, President for EMEA at Radisson Hotel Group. In this interview, he tells us how hotelkit contributes to the Hotel Group’s vision and how it enables cooperation and innovation within the hotel chain.
InterContinental Vienna was on the quest for an efficient and effective optimization software that would support its high standards. The new platform was also meant to enhance the communication between departments in order to shorten response times of guest requests. In hotelkit, the luxury hotel, which is a part of the world-renowned InterContinental Hotels Group (IHG), found what it was looking for. Director of Rooms Sandra Hösl tells us all about the implementation of hotelkit and the advantages and benefits it offers.
As unique as its clients: Since the implementation of hotelkit at the Mercure Hotel MOA Berlin, the digital tool has facilitated the daily work of the busy staff. Thanks to the efficient handovers in hotelkit, the arrivals and departures of guests are handled as smoothly as never before. Not only the guests benefit from this but also the 150 employees. Digitizing the daily routines saves them time and paper.
Crises give us the opportunity to grow. Since the start of the COVID-19 pandemic, the hospitality industry has been struggling with an exodus of workers. Despite the lack of employees, hotels want to keep on ensuring economic success and offering high-quality service to their guests which is why more and more hoteliers are now opting for digital support. In the following, we want to show you in which work areas hotel technologies are enjoying increasing popularity in 2022.
Who doesn't want their wishes to be fulfilled at the speed of light? The interface between the chatbot from ReviewPro, a Shiji Group brand, and the communications platform hotelkit enables faster processing of guest requests in the Radisson hotels which, in turn, results in higher guest satisfaction. Angelo Vassallo, former Operations Manager at the Radisson Blu Hotel in Frankfurt, describes how this was achieved in practice.
Communication, standardization and worldwide cooperation—these are the challenges international hotel chains have to deal with. In 2019, the Radisson Hotel Group decided to implement a centralized communication platform to connect headquarters with all their hotel locations. Patrick Apostolo, Corporate Operations Director, tells us in this interview how hotelkit has enabled a modern and digital way of working in Radisson hotels across the globe.
The Radisson Blu Royal in Bergen digitalized its cleaning processes in 2019 with hotelkit Housekeeping. Since the implementation of the digital housekeeping solution, the Radisson Group hotel has saved a total of 24 working hours per week with their room cleanings. The General Manager Frank Ove Wennevik tells us about the challenges the housekeeping department had to deal with before the implementation of hotelkit Housekeeping and describes how this digital solution has considerably facilitated the hotel’s daily work routine.