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All SOPs of the Radisson Hotel Group on one centralized platform

Communicating brand standards and SOPs efficiently to hundreds of hotels via a single platform is now possible for Chema Basterrechea, President for EMEA at Radisson Hotel Group. In this interview, he tells us how hotelkit contributes to the Hotel Group’s vision and how it enables cooperation and innovation within the hotel chain.

digitalization

New Work

Digitalization: A great chance for tourism

Digitalization is booming in all areas, also in the tourism industry: A new report from the European Investment Bank shows that 61% of European businesses have already implemented digital processes. Claude Bulté, Regional Director Radisson Hotel Group Baltics & Spain, is familiar with digitalized workplaces from his time in China and views the current digitalization boom as a great opportunity for the hospitality industry.

New Work

How to overcome Labour Shortage in the Hospitality Industry? Digitalized work processes are the Answer!

One of the world’s biggest industries is anxiously looking ahead. The labour shortage has hit the hospitality industry hard. Crises, however, are the perfect time to reassess and introduce change: To keep providing guests with the best possible guest experience and to support reduced hotel teams in their daily work routine, more and more hotels are opting to digitalize their work processes.

Clients

Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels

hotelkit is now part of the day-to-day operations in the Radisson hotels in the Baltics and ever since its implementation, it has enabled standardization, optimized collaboration and work processes within the hotels. Regional Director Claude Bulté talks to us about the many advantages that a digital collaboration platform offers hotel chains.

Partner

Paving the Way for Economic Success with Data Analysis – MOJ & Partners and hotelkit

In today’s technological era, data is key to achieving economic growth. Due to the availability of different kinds of systems, however, hoteliers can sometimes lose count. MOJ & Partners assists hotel companies in gathering relevant data. hotelkit, in turn, ensures effective communication within hotel teams. Founding Partner and Managing Director Alexander Moj speaks in this interview about the partnership between the two companies.

Clients

hotelkit replaces Legacy Software at InterContinental Vienna

InterContinental Vienna was on the quest for an efficient and effective optimization software that would support its high standards. The new platform was also meant to enhance the communication between departments in order to shorten response times of guest requests. In hotelkit, the luxury hotel, which is a part of the world-renowned InterContinental Hotels Group (IHG), found what it was looking for. Director of Rooms Sandra Hösl tells us all about the implementation of hotelkit and the advantages and benefits it offers.

Clients

Digital Communication & Repair Management in Mercure Hotel Moa Berlin

As unique as its clients: Since the implementation of hotelkit at the Mercure Hotel MOA Berlin, the digital tool has facilitated the daily work of the busy staff. Thanks to the efficient handovers in hotelkit, the arrivals and departures of guests are handled as smoothly as never before. Not only the guests benefit from this but also the 150 employees. Digitizing the daily routines saves them time and paper.

Product News

Hotel Technology Trends 2022: Overcoming personnel shortage

Crises give us the opportunity to grow. Since the start of the COVID-19 pandemic, the hospitality industry has been struggling with an exodus of workers. Despite the lack of employees, hotels want to keep on ensuring economic success and offering high-quality service to their guests which is why more and more hoteliers are now opting for digital support. In the following, we want to show you in which work areas hotel technologies are enjoying increasing popularity in 2022.

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