AI-driven hotel knowledge. Instant answers for you team.

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Knowledge AI explained

24/7 internal AI-assistant for your hotel team

Your hotel already has the knowledge – but employees can’t always find it. hotelkit Knowledge AI works as a chatbot for your digital handbook and provides instant answers.

Secure data. No AI training.

Your knowledge stays yours. Your data is secure and is never used for external AI training or large language models.

Role-based access

The right answers for the right people. Users and teams only see what they’re allowed to see, based on predefined access rules.

Answers in your language

Ask in your language. Get answers in your language – Knowledge AI responds in your language, even when SOPs are written in English.

No AI hallucinations

No guessing. No made-up content. hotelkit Knowledge AI answers questions only based on your knowledge and standards.

What is hotelkit Knowledge AI?

Your hotel’s internal AI assistant

Knowledge AI helps your team find and understand hotel knowledge through simple conversations. It works like a chatbot for your digital knowledge base and provides instant answers based on your SOPs.

Ask a question.
Get a clear answer.

Instead of searching through documents or categories, team members simply ask what they need to know. Knowledge AI delivers a clear answer based on your standards, and processes. In any language and according to their access rights.

Why digital knowledge is your most valuable asset

Instantly usable know-how

No more knowledge locked in documents or people’s heads. An AI-driven digital handbook makes experience and know-how available.

Reliable service quality

Clear instructions and standards across teams ensure everyone works the same way – so guests get a great service, no matter who is on shift.

Scalable across properties

Share SOPs easily across all locations. Knowledge AI helps hotel groups stay aligned and scale operations without losing quality.

How the AI chatbot supports your team

The right SOP at the right moment

Standards are instantly available to the right employee, exactly when they’re needed – without searching or asking around.

Faster onboarding from day one

New employees find answers on their own instead of relying on constant guidance. They learn faster, need less training, and feel confident from the start.

Knowledge available, even when no one else is

When no colleague is around, Knowledge AI is. From night shifts to emergencies, teams get reliable answers exactly when it matters most.

When knowledge comes alive.

Get a first look

For hotel groups: Scale standards, not complexity.

One source of truth across all properties

Give every property instant access to the knowledge they need – without compromising consistency or control.  Role-based, SOP-driven answers in seconds for every team.

Individualize your AI-assistant.

Name it. Brand it. Make it part of your team.

You can personalize your Knowledge AI to match your brand and culture – and make it part of the team.

Make your life a little easier.

Sign up for early access.

Get further details from our team

Enjoy 1 month free testing phase

Shape the product with your feedback

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FAQs

All answers are based exclusively on:
- Your company’s handbook (Content created and maintained by your organization)
- Articles you are allowed to access (Based on roles and permissions)
No. Knowledge AI only uses content from your hotelkit handbook and does not access other customer accounts or external sources.
Knowledge AI can either be purchased as an Add-On to hotelkit Collaboration or as a Stand-Alone package (in combination with Handbook). For more details, simply reach out to our team.
Activating Knowledge AI is simple – just activate the feature in your hotelkit account via the Marketplace.  Alternatively, reach out to our team for more insights and an explanation of how it can support you and your team.  Pricing for the new product includes a one-time setup fee and a monthly fee based on the number of active hotelkit users at your property.
Knowledge AI is also available as a standalone solution. This means you can use the handbook tool as a digital knowledge base and access AI-powered instant answers for your team. Speak to our team to get a personalized demo and see how Knowledge AI can support your hotel operations.
Because your hotel needs answers it can trust. Knowledge AI works in a controlled, company-specific environment – not on the open internet.
- Uses only your company’s handbook and approved content
- Respects group and access rights
- Works directly inside your hotelkit account
No. You can individually select which articles or knowledge should be used. Only handbook categories explicitly enabled for Knowledge AI are included.  Admins and users with the right to “Manage categories” decide which categories are active. Disabled categories are ignored.