Contact
our support team

You can find the data protection policy directly in hotelkit. Click your profile picture in the top-right corner and open your personal settings. Then select “Data Protection Policy.”

There, you will find detailed information about data privacy and how your personal data is processed in the full privacy policy.

To access your hotelkit login, open your hotel’s individual hotelkit login page in a web browser or launch the hotelkit app. Enter your username, which is usually your first and last name, and your password. If your employer uses Single Sign-On, you can log in to hotelkit using the relevant SSO option.

If you do not know your hotel’s personal hotelkit login page, contact your team or a hotelkit Champion. If you have forgotten your password, select “Forgot password?” to request a new one.

Click your profile picture in the top-right corner to open your personal settings. Then select “Log out.”

Your hotelkit logout is now complete. To use hotelkit, medikit or teamkit again, you will need to log in again.

On a computer, you are automatically logged out of hotelkit after 24 hours. In the app, the default logout period is 90 days. However, administrators may adjust this setting.

Click your profile picture in the top-right corner and select “Account Settings.” Enter your current password and your new password. Confirm the password change by entering the new password again.

Please note that passwords must contain at least one special character, such as -, !, @, #, $ or %.

Open the hotelkit login page and select “Forgot password?” Then click “Request new password.” You will receive an email with instructions explaining how to reset your password. To use the hotelkit reset password function, an email address must be saved in your user profile. If no email address is stored, the reset email is automatically sent to the main administrator.

Alternatively, the Main Admin—and, depending on the configuration, other administrators—can reset your password in the admin area.

No, hotelkit is not only available as an app. On a computer, you can use hotelkit directly in a web browser without installing any software. The free hotelkit app is available for smartphones and tablets. You can find the hotelkit app for iOS in the Apple App Store and the hotelkit app for Android in the Google Play Store.

This allows you to use hotelkit flexibly on both desktop and mobile devices.

The hotelkit app download is available free of charge in the Apple App Store for iOS devices and in the Google Play Store for Android devices. Simply search for “hotelkit” in the relevant app store and make sure you download the hotelkit app that matches the system used by your organization.

After downloading the app, you can log in using your hotel’s login details.

You can use hotelkit on a PC or laptop directly through a web browser. A separate hotelkit desktop version or software installation is not required. Simply open your hotel’s login page in your browser and sign in using your login details. The hotelkit login on PC can be accessed through common browsers such as Google Chrome, Microsoft Edge, Safari or Firefox.

You can order a hotelkit QR code directly from our Support Team. The QR codes are provided free of charge as PNG image files, which you can print locally on standard printer paper. Send a message or handover to the Support Team directly in hotelkit and state how many QR codes you require. You may also contact the Support Team by email. Once the QR codes have been generated, they will be sent to you digitally by email, through hotelkit or in the relevant comment section.