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hotelkit takes care of user support

From setting up the system and training employees to providing ongoing support with questions – our Customer Support Team handles it all for you.

Save cost and energy 

Avoid expenses for local server rooms, including maintenance, energy, and cooling. hotelkit takes over system maintenance, allowing you to manage your IT costs flexibly.  

Manage via the cloud 

All users, devices, and access rights can be controlled from a central dashboard – anytime and from anywhere. No on-site presence of the IT manager is required.

Rely on top-tier security standards! With hotelkit, you operate in a secure cloud environment where your data is encrypted and stored on servers within the EU. Together with our ISO 27001-certified partners, we comply with all legal data protection regulations. Your hotel data stays protected, and you always maintain full control. 

Manage your hotel’s users and devices centrally and effortlessly. With easy User & Group Management, you can quickly adjust and manage access rights for your teams. The Device Manager helps you keep track of all IT devices, and Single Sign-On makes it easier for your employees to access all tools.

Simplify and organize IT onboarding tasks with checklists. This way, you always know which device goes to which team member. Mistakes are avoided, the process is accelerated, and collaboration with HR becomes transparent and perfectly coordinated.

With hotelkit, communication between IT and other departments becomes much easier. Organize requests centrally and ensure that all team members are always well-informed – whether it’s about system maintenance announcements, user manuals, or real-time status updates for issue resolution. 

Easily integrate existing systems

hotelkit is compatible with your existing systems and software. Use Single Sign-On or synchronize selected data to save time and speed up response times.

Strategic server locations

hotelkit GmbH operates servers in Germany and Austria, prioritizing security, reliability and connectivity to multiple carriers and internet providers.

Extensive backup mechanisms

Hourly and weekly backups ensure comprehensive data protection and enable fast recovery in the event of data loss.

Automated virus scans

All uploaded files are automatically scanned for viruses to prevent the spread of malware and provide extra protection for your network. 

Secure data disposal

When data is no longer needed, it is permanently deleted in accordance with the guidelines of Germany’s Federal Office for Information Security.

24/7 on-site monitoring

Data centers are monitored around the clock by security personnel and protected by video surveillance. Only authorized technicians have access to the servers.

Encrypted data transmission

All data leaving our servers is strongly encrypted, ensuring that confidential information cannot be intercepted or accessed by unauthorized parties.

  • hotelkit can be used on almost all common devices. The platform is available on desktop PCs and MacBooks, as well as on mobile devices such as Android and iOS smartphones and tablets.

    As a web-based solution, hotelkit runs directly in the browser on PC or Mac and is also accessible via dedicated apps for Android and iOS. This allows teams to work flexibly at the desk or on the go.

  • No, using a private smartphone is not required to access hotelkit. Each company can decide whether employees use hotelkit on their personal device or on a company phone.

    The platform works independently of whether the smartphone is privately owned or company-provided, giving businesses full flexibility in choosing their devices.

  • No, hotelkit is not limited to an app. The platform can be accessed via browser on a desktop PC or MacBook, as well as on mobile devices such as Android and iOS smartphones and tablets.

    This ensures teams can work flexibly, whether at the desk or on the go.

  • No, hotelkit is a cloud-based system and is therefore only available online. A stable internet connection is required to use the platform.

    Because all data is synchronized in real time, the online connection ensures that information remains up to date and accessible to all users at any time.

  • Data security is a top priority at hotelkit. Your data is hosted exclusively on ISO-certified servers located within the European Union.

    We work only with partners who hold an ISO 27001 certification and fully comply with all applicable data protection regulations. Ensuring availability, confidentiality, and the highest level of data security is central to our platform.

  • Protecting your data is a top priority at hotelkit. Data protection and data security are central to our technical and organizational measures. We work exclusively with partners whose data centers are located within the European Union and who hold an ISO 27001 certification. All systems fully comply with applicable GDPR requirements. This ensures the availability, confidentiality, and integrity of your data at all times.