Digital guest management speeds up response times for requests and complaints. This enhances guest satisfaction and helps your team deliver excellent service.
Capture your guests’ requests digitally and forward them instantly to the relevant department. This significantly reduces response times and enhances guest satisfaction.
Use predefined options for common requests, such as bathrobes, for recipients like Housekeeping, and for locations such as room 404.
Define the priority of the complaint and use escalation and reminder functions to ensure that important issues are addressed promptly and reliably.
Transparently document the costs incurred for resolving complaints or providing compensation to the guest.
Document how swiftly complaints are handled, identify common issues, and implement optimization strategies.
In case of complaints, hotelkit records key information, such as the mood of the guest, the type of compensation granted, and the time required to resolve the issue.
Analyze recurring requests and issues to identify common factors. Document frequent needs, such as extra hygiene products, to streamline your procurement processes.
Record the time taken from request submission to resolution, and identify peak times for incoming requests.
Book your free demo and experience the power of hotelkit to elevate your guest service to the next level.
