“For us, innovation is more than just a buzzword, it’s one of our core values. To live up to it, digital work is essential.”
Doris Schwarz
Deputy General Manager
Hotel Sacher
Hotel Sacher, a symbol of Viennese elegance and timeless hospitality, is renowned not only for luxurious stays but also for its spirit of innovation behind the scenes. In search of a tailored digital solution for housekeeping operations, the prestigious hotel partnered with hotelkit, marking the beginning of a project that set new standards years ago and continues to shape digital housekeeping solutions today.
hotelkit Housekeeping was developed as a needs-based extension of the existing hotelkit Collaboration Tool, precisely tailored to meet the demands of modern hospitality. Seamlessly integrated into the hotelkit ecosystem, it connects directly to the PMS via a two-face interface, ensuring a smooth and efficient flow of information between housekeeping, front office, and maintenance.
The result is a digital solution that not only meets the expectations of a luxury hotel but also sustainably improves day-to-day operations for staff. Processes are clearly structured, communication is streamlined, and the high quality standards of the Sacher brand are evident in every detail , as this success story shows:
Challenge
Centralizing Housekeeping Operations
Sacher Hotels aimed to enhance cross-location communication and establish a unified digital system that would reflect their strong values of quality and family spirit. The challenge was clear: to develop a housekeeping tool from the ground up, tailored precisely to the unique needs of a five-star hotel of this caliber. Off-the-shelf solutions would not suffice.
Solution
A Custom Housekeeping Tool for High Standards
Several years ago, hotelkit and the Sacher team jointly developed a customized tool that fully digitizes and automates housekeeping operations while integrating smart interfaces. From the outset, the project was driven by close collaboration: an internal project team worked side by side with hotelkit to create a solution that fit the refined demands of a grand hotel like the Sacher.
Since then, hotelkit Housekeeping has become a core part of daily hotel operations, mapping every cleaning process digitally, enabling centralized task planning, and providing a live overview of room status. Automated workflows and mobile access continue to simplify the workload significantly, a proven success, year after year.
Results
Digital Housekeeping with the Sacher Seal of Quality
Today, years after its successful implementation, hotelkit remains an integral part of operations at Sacher Hotels and is a true engine for efficiency and quality. Its use spans far beyond housekeeping: handovers, repairs, task management, news, and guest feedback all benefit from the structured and collaborative environment hotelkit supports. A powerful testament to its value: a dedicated hotelkit room was set up at the Vienna property to ensure access for all employees and a clear statement of commitment to digital excellence at the highest level.
