At hotelkit, optimal data safety is taken very seriously. Availability, confidentiality, security and data protection are in good hands and in accordance to GDPR standards!
The ideal protection of your data safety regarding availability, data security, confidentiality, and privacy protection is of utmost importance for the hotelkit GmbH. We only trust in partners who were certified under ISO 27001, who fully comply with the legal regulations of data privacy and whose data centers are located in the European Union.
Your data and our systems are distributed over 3 different, independent and geographically separated data centers. By using synchronous hubs, we ensure reliability, safety, and prevent maintenance-related failures. Together with our partners, we make every effort to fulfill the ISO 27001 certification.
The hotelkit GmbH operates servers with different tasks in both Germany and Austria. The selection of the location is mainly determined by the safety and reliability of the operators and the location itself as well as by the connection to different carriers and internet providers.
The immediate processing of hotelkit usage, and the availability of stored data, takes place in Frankfurt am Main and Karlsruhe. The concept of synchronous data mirroring with independent operational systems at different locations minimizes the risk of data loss and guarantees its availability in the case of severe disturbances.
The protection of your rights in the processing of personal data and information is our top priority. Whether it be comments, survey results, or attachments — our commitment to providing top-level protection ensures all data within hotelkit is stored via encryption in a third independent data center located in Falkenstein im Vogtland.
A consistent connection is ensured through the use of additional servers with Austria’s biggest internet-providers who are operating out of Vienna. These servers are used for the optimization of access from Austria, e.g. through the temporary intermediate storage of data received from Austrian networks, or selected partners whom we trust.
Since 2002, the firstcolo GmbH has been bundling experiences in the field of IT-services and operates its own data centre in Frankfurt on the Main. This site – with an exceptional connection to the largest international internet exchange point DE-CIX – is used for the live-operation of hotelkit.
With the use of the latest technology, the company sets standards in terms of availability as well as performance and operates its infrastructure in high-security data centres in both Karlsruhe and Frankfurt am Main. medikit uses the server-environment in Karlsruhe for the live-environment.
Founded in Austria in 2006, the company offers high-quality and individual services for highest demands at several important internet nodes in Europe. Thus, the ANEXIA Internetdienstleistungs GmbH provides the best conditions for the optimization of hotelkit throughout Europe.
Hetzner Online GmbH operates data centers at several locations in Germany and offeres services in the hosting and server sector since 1997. medikit uses resources from data center parks in Falkenstein / Vogtland to securely store encrypted backups.
Through the distribution of systems to different data centres a very high availability can be reached and the maintenance of infrastructure can be performed without an impact on accessibility.
Protecting your personal data is our top priority. All information—comments, surveys, or attachments—is securely encrypted and stored in an independent data center in Falkenstein im Vogtland.
Backups are carefully maintained across various storage media and kept in different physical locations. This thoughtful separation helps ensure your data remains safe and protected from any potential loss or damage.
All deployed software is regularly updated to ensure optimal performance and security. This helps to identify and eliminate potential security gaps quickly, keeping your data safe and systems reliable.
The selected data centres have an excellent connection to the Internet. Stable access is provided globally via the direct connection to several large internet providers. With different routes a high degree of availability can be ensured, even if there are disturbances outside the data centre.
One of the major risks with confidential data is a virus-infected terminal device. In order to avoid the spreading of computer viruses via hotelkit, uploaded files are scanned for viruses. A further protection of your network is thereby provided.
All changes are recorded in hourly backups. Weekly backups guarantee further safety against loss of data and permit a stable and fast restoring of data bases and data.
The supervision of all resources permits a preventative intervention and is used for the early detection of problems and possible attacks. This ensures a smooth and safe access.
In hotelkit you determine the user settings and who has access to what information via the management of rights. This way, you always keep an overview.
One of the main risk factors when handling confidential data is transmitting it over the public internet, specifically the route between the user’s terminal and our servers. We ensure the best possible protection of your data by applying current SSL-based encryption.
All data leaving our servers is heavily encrypted and cannot be decrypted or accessed by third parties. This ensures that nobody can download confidential information.
If data is no longer needed, we ensure it is permanently deleted. We base our approach on the catalogue of measures announced by the German Federal Office for Information Security, as well as the latest research from independent institutes.
Due to large diesel generators, power supply to data centres is guaranteed even if energy supplier issues occur. In case of failures, additional USV systems bridge the time until the diesel generators start running.
Through a modern air-conditioning technology ideal temperatures and humidity of server cabinets are guaranteed. Sophisticated ventilation concepts in the data centres provide a consistent climate in the server cabinets.
All systems—from power supply and network distribution to air conditioning—are available in the data centres with at least one full backup. This ensures continuous operation even if a component fails.
In order to avoid physical access to your data there is a permanent security staff in the data centres. Furthermore, these centres are video-monitored in all areas. Only authorized technicians have access to the servers.
High availability also means understanding and respecting one’s own limitations. To ensure this, regular stress tests are conducted to verify that sufficient power reserves are always available, even in the event of unexpected incidents or peak demands.
Through the use of modern technology for the early detection of fire and its elimination such as the use of extinguishing gases (Argon, CO2), possible fires can quickly and completely be eliminated with minimal damages for the surrounding servers.
hotelkit connects properties and teams across multiple locations, driving operational efficiency. Make your communication across several properties and departments easier than ever.
Experience maximum efficiency by integrating your existing systems and programs with hotelkit. Use single sign-on or synchronize selected data to speed up response time and save time.
Access the hotelkit ecosystem from anywhere—desktop, mobile, or tablet. All departments are connected on one platform, serving as a central hub for information and knowledge sharing.
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