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Knowledge AI: Security and Confidentiality 

At hotelkit, trust is not a feature – it’s the foundation of everything we build. That’s why data security, privacy, and responsible AI use are central to our platform and our AI-powered features.

About Knowledge AI
More about data security

Your hotel data stays where it belongs: with you.

No AI training with your data

Your content, SOPs, and internal knowledge are handled with strict confidentiality and are not utilized for training external AI models.

Your hotel, your data

The AI does not pull information from the internet or external sources. Responses are generated based on your enabled handbook content.

Build on leading language models

Knowledge AI is powered by a leading large language model, combined with hotelkit’s
secure platform architecture.

What happens to your data?

How your data is processed

Data and user queries submitted to Knowledge AI are processed via a secure large language model (LLM) infrastructure in line with applicable data protection requirements. Only content that you have explicitly enabled for Knowledge AI is processed.

What Knowledge AI does

✔ Use your content only to generate answers for your team.
✔ Process data securely within the hotelkit platform.
✔ Apply strict access and permission controls.

What Knowledge AI does not 

✘ Use your data to train public AI models.
✘ Share your data with third parties for AI training.
✘ Use your content outside your hotel’s context.

Secure AI for hospitality 

GDPR & compliance

hotelkit ensures a high standard of data protection through secure processing, controlled access, and reliable availability – while your data always remains fully under your ownership.

Transparency & trust

With many processes now being digital, your managers need 75% less time for the preparation, implementation, and documentation of trainings and meetings.

No data retention

Data processed by our AI is not stored for training purposes and is deleted immediately after processing by our technology partners.

Learn more about data security at hotelkit.

Find out more about our comprehensive security standards, secure infrastructure and compliance procedures.

Security & Confidentiality

Data remains fully under your control

Restricted access rights

You control which employees can see which handbook content through your existing access rights. Knowledge AI strictly follows these permissions and only provides information users are authorized to access.

You control what the AI
can access

Before activating Knowledge AI, you choose which categories or articles it may use to generate answers. Sensitive content can be restricted or excluded at any time.

FAQs

  • All answers are based exclusively on your hotel’s own handbook content.
    Knowledge AI only uses:

    • Written text from enabled handbook articles
    • Content users are authorized to access

  • No. Knowledge AI only uses categories and articles that have been explicitly enabled.
    Content that is not enabled is automatically ignored.

  • You do. Admins and users with the appropriate group rights decide which categories and articles can be processed by Knowledge AI. They can:

    • Include or exclude individual articles
    • Enable entire handbook categories

  • Knowledge AI is currently powered by ChatGPT.
    In the future, it will support a selection of leading large language models, such as ChatGPT, Gemini, Euria, and others – giving you flexibility and choice.

  • Currently, Knowledge AI retrieves answers exclusively from your hotelkit handbook.
    However, our team is already working on expanding its capabilities to support additional hotelkit tools and further speed up daily operations.