“You can tell that the creators of hotelkit come from the hospitality industry, as they have precisely adapted internal hotel processes, making daily work easier for their clients.”
Christian Andresen
CEO
The Mandala Berlin
Located in the heart of Berlin, directly at Potsdamer Platz, The Mandala Berlin is a privately owned luxury hotel that stands for top comfort, excellent service, and uncompromising quality. To maintain and further enhance these standards, the management team led by CEO Christian Andresen decided to introduce hotelkit, a digital platform designed to optimize internal processes and communication.
Challenge
Digitalization for excellent guest service
The Mandala Berlin had a clear goal: to digitize the already established but partly paper-based processes to further enhance efficiency and quality. Internal communication should be faster and more direct, disturbances in daily work minimized, and the focus on the guest sharpened. A particular challenge was to further develop well-functioning processes to meet modern requirements without losing their strengths.
Solution
Digital structure for daily operations
Together with hotelkit, the team began an intensive test phase in October 2016 – from the very beginning with the entire team. The digital platform was seamlessly integrated into everyday operations, with all repairs, guest requests, and internal communication being handled exclusively through hotelkit from day one. Within just two weeks, all employees were thoroughly trained. Today, the solution is firmly integrated into daily workflows under the Mandala-specific name MIC – Mandala Intelligent Communication.
Additionally, every room at The Mandala has been equipped with an NFC tag, enabling seamless communication with employees through contactless data transmission. Manual articles with instructions and videos are quickly made accessible via hotelkit.
“I was able to restructure the processes in the Housekeeping team with hotelkit and simplify many tasks for the employees. Today, we almost completely avoid phone calls, and we no longer disturb our colleagues in their work.”
Franziska Schöler
Housekeeping Manager
The Mandala Berlin
Result
Increased efficiency through clear processes
The implementation of hotelkit has led to noticeable improvements at The Mandala Berlin. Daily operations are more structured, workflows run much more smoothly, and cross-team handovers are seamless. Queries are resolved digitally, knowledge is centrally available, and easily accessible.
A key highlight: 72% of all repair requests are completed within 24 hours – a clear indication of the newly gained efficiency. Guest requests are also implemented more quickly, further optimizing guest service. The team benefits from clearer processes, fewer interruptions, and more time for what matters most: the guest.
