“Since we introduced hotelkit, motivation and efficiency have skyrocketed.”
Xenia Erb
Director
Best Western Plus Hotel Erb
The privately owned 4-star comfort hotel Best Western Plus Hotel Erb, located just outside Munich, offers first-class service with 123 comfortable rooms and a dedicated team of 30 employees. Around 40,000 business and leisure guests are welcomed here every year. To uphold and further enhance its high internal standards, the hotel turned to an innovative digital solution – and found exactly what it needed in hotelkit.
Challenge
Better workflows and faster communication
Improving existing operational processes was the main objective. The hotel owners were particularly eager to streamline communication both within and between departments. Routine tasks like daily handovers and checklists also needed to be standardized and digitized to increase efficiency and save time.
Solution
Introducing hotelkit with a successful trial phase
During a one-month pilot, 35 team members from various departments started using hotelkit. The digitization of daily handovers at reception and the easy management of recurring tasks quickly impressed the team. Following the successful trial, hotelkit was rolled out to all staff – a key step in integrating the platform into daily operations.
Results
Significant efficiency gains and team engagement
The implementation of hotelkit has visibly improved internal workflows at Hotel Erb. Director Xenia Erb draws a highly positive conclusion:
“Since we introduced hotelkit, communication within our hotel has significantly improved. Every employee is immediately reachable, and it’s easy to track what was discussed and when. Motivation and efficiency have skyrocketed. The entire team is involved – and we’re all thrilled!”
The handover tool is particularly popular: an average of six handovers are documented per day – adding up to around 190 per month. In addition, roughly 95 recurring tasks are managed daily, allowing teams to work in a structured and reliable manner.
Checklists have also become an integral part of daily operations: 14 recurring checklists help ensure smooth workflows in all departments. The hotelkit Handbook complements these tools with over 600 entries and continues to grow. It serves as a central, easily accessible knowledge base for the entire team – anytime, from anywhere.
