“hotelkit is easy to understand and therefore incorporated into the daily work routine right from the start – regardless of language skills or technological know-how.”
Andreas Leitgeb
HR Manager,
Radisson Blu Hotel Lucerne
Andreas Leitgeb, HR Manager at the Radisson Blu hotel in Lucerne, encounters a multitude of challenges every day. The linguistic and ethnic diversity of the staff, originating from 28 different nations, presents a communication hurdle, particularly notable in the housekeeping team that is remarkably diverse and comprises employees from various cultural backgrounds from all over the world. Here, he shares how hotelkit facilitates diversity management in the hotel:
Challenge
Linguistic diversity and technological know-how in Housekeeping
The majority of our housekeeping staff had no prior experience with the technologies we employ. Besides hotelkit, we also use other software such as a PMS tool, a training tool and an HR tool. hotelkit is particularly useful as it’s easy to understand and can therefore be integrated into the daily workflow right from the get-go, regardless of the employee’s language skills or technological know-how. It’s simple to use, which makes retrieving required information or writing a handover to the front office very easy. In hotelkit, there is a Google Translate feature that makes bypassing language hurdles possible. A news entry or task can be directly translated into the desired language with only one click.
Solution
Improved internal communication leads to better Guest Experiences
A strong collaboration and clear communication within the team are vital to ensure happy guests. Our goal is to ensure that our guests are enthusiastic about our hotel, have an incredible experience and give us positive reviews.
When a guest, for example, expresses a request at the front desk, the information is usually passed on seamlessly within the team. However, if the guest utters his request to the breakfast room’s temporary worker, who isn’t proficient in German, this becomes tricky. hotelkit assists us in documenting and disseminating information quickly and effortlessly across the hotel. With the various system languages and translation features, everyone can comprehend and follow the necessary steps and tasks. Thanks to hotelkit, we experience much fewer issues with lost information, about 60% less than before.
Results
Increased Employee Satisfaction and Optimized Employer Branding
When people are asked about what they disliked in their previous job, it often comes down to poor communication. If the communication isn’t good, everyone involved is dissatisfied. Mistakes can happen, and at times, information slips through the cracks, causing stress. hotelkit, a communication tool designed specifically for hotels, aims to enhance the work environment and increase team satisfaction. Additionally, it helps save time when it comes to forwarding information to the right person.
The hotelkit Moments social feed allows us to celebrate positive milestones, such as “Employee of the Month” or birthdays, where everyone joins in by commenting and extending congratulations. It’s nice that you don’t receive a notification with every comment; you can have a look at the social feed whenever you have time. It’s unobtrusive and fosters a positive work environment. It’s essentially an internal social media tool to promote employee motivation and engagement.
hotelkit also contributes to employer branding: Our motto is “Carry out good deeds and talk about them”. We regularly take part in environmental protection projects and encourage our staff to get involved. This is all communicated and promoted via hotelkit.
Efficient Employee Onboarding with hotelkit
An essential element of our onboarding process for new employees is the introduction to hotelkit. New team members are welcomed right from the get-go with a “Welcome to the team” message and preliminary information. Through Single-Sign-On, they immediately get access to all systems. Incorporating hotelkit into the onboarding process ensures that new staff members rapidly become part of the team and have the necessary tools and resources from the start to be successful in their new roles.
Conclusion: hotelkit facilitates the overcoming of language barriers and enables an integrative work environment. The simple yet effective internal communication boosts the exchange among employees from different nationalities, right from day one.
