“hotelkit is dynamic: It continually evolves and adjusts to requirements.”
Chastonie Stola
Resident Manager,
Dorint Hotel Alzey/Worms
As Germany’s largest hotel, it is natural that the Estrel Berlin faces some challenges. The implementation of hotelkit aimed to improve the coordination and efficiency of the building services and guest request functions. The results of the 30-day test phase were immediately convincing.
Efficient organization
Challenge
Before implementing hotelkit, it was challenging for Resident Manager Chastonie Stola to keep track of all relevant information and communicate efficiently with various departments.
Solution
Before implementing hotelkit, it was challenging for Resident Manager Chastonie Stola to keep track of all relevant information and communicate efficiently with various departments.
Result
Before implementing hotelkit, it was challenging for Resident Manager Chastonie Stola to keep track of all relevant information and communicate efficiently with various departments.
Effective task delegation
Challenge
Effectively coordinating tasks within the team and ensuring that all responsible parties are informed about their duties is essential for Chastonie Stola.
Solution
hotelkit facilitates task delegation by creating clear responsibilities and enabling progress tracking. Tasks can be automatically assigned and checked off by the responsible employees.
Result
Chastonie can now precisely track which tasks have already been completed and which are still pending, such as daily safety walks, shift checklists, and repair orders. This leads to more effective teamwork and minimizes the risk of errors.
Preservation of collective knowledge
Challenge
An important part of hotel organization is preserving the collective knowledge of the team and ensuring access to relevant information, especially during employee transitions.
Solution
hotelkit acts as a central knowledge database where all relevant information is stored and easily accessible. A search function allows quick access to specific information, such as SOPs.
Result
The collective knowledge of the team is preserved, and new employees can quickly access relevant information, speeding up the onboarding process and increasing efficiency.
