“If I need to look something up a year from now, I’ll find everything collected in one place. That saves an enormous amount of time.”
Marlon Meiser
CEO Assistant
Meiser Hotels
Meiser Hotels, a family-run company rich in tradition, has stood for quality, hospitality, and innovation since its founding in 1880. With four properties, including two 4-star hotels and a 4-star superior wellness resort, they offer guests high standards of comfort and care. But the commitment to excellence doesn’t end with their guests: Meiser Hotels also apply the highest standards to internal operations and team communication. When the pandemic presented new challenges, it became clear that a digital solution was needed to make daily hotel operations fit for the future.
Challenge
Communication chaos in times of crisis
With over 200 employees working across multiple locations, internal communication became increasingly complex, especially during the pandemic. Traditional channels like WhatsApp or face-to-face handovers were no longer practical and failed to provide a GDPR-compliant solution. The management team was faced with a pressing question: How can we reach our entire team quickly, directly, and in a structured way, even when they’re working from home or are on short-time work? Additionally, there was a desire to keep private and professional channels separate and to digitize processes such as repair requests or hygiene checks.
Solution
Digital structure for daily operations
Introducing hotelkit proved to be a turning point. Initially sought as a tool to manage repair requests, management quickly recognized the platform’s broader potential. Together with their team, from long-standing employees to the younger generation, they shaped the transition to digital processes. Key to success was involving all staff and clearly communicating the benefits. The result: an intuitive platform that combines communication, task management, shift planning, and checklists all in one place.
Shift schedules are now digitally accessible to everyone, internal communication happens centrally and purposefully, and the task feature allows complex workflows to be efficiently managed. The rollout went smoother than expected, even employees with limited digital experience were quickly on board.
Result
Efficiency and transparency in daily hotel operations
Today, hotelkit is an integral part of Meiser Hotels’ daily operations. Around 240 employees use the tool every day to exchange information, coordinate tasks, and document processes. Marlon Meiser especially values the ability to assign tasks to himself and record progress seamlessly.
With hotelkit, not only has operational efficiency improved, but a new level of transparency and collaboration has been achieved across the entire organization. A true win – not just in times of crisis.
