“We wanted a modern tool to make interdepartmental communication easier – hotelkit offers far more than just that with its tools for daily hotel operations and has significantly streamlined our routines!”
Mirko Schulze
General Manager
Hampton by Hilton City West Berlin
In the heart of West Berlin, just steps away from the famous Kurfürstendamm, Hampton by Hilton Berlin City West welcomes guests with modern comfort and a prime city location. As a well-established 3-star hotel with 214 rooms and an international guest mix, the hotel faced the challenge of improving internal workflows, especially interdepartmental communication, through more efficient, digital means. With the introduction of hotelkit, not only was this challenge overcome, but the entire hotel operation experienced noticeable improvements.
As one of the first Hilton Hotels, Hampton by Hilton Berlin City West positioned itself early on as a digital pioneer within the brand. The hotel management recognized hotelkit as an innovative opportunity to streamline daily operations and sustainably support employees through clear, digital structures.
Challenge
Transparent communication between departments
With guests checking in and out daily and a large number of rooms to manage, the biggest challenge was the optimal coordination of room statuses and seamless communication between departments. Information often had to be exchanged quickly, accurately, and traceably between housekeeping, reception, and maintenance. The existing processes no longer met the team’s high standards for transparency and efficiency. What was needed was a solution that was both intuitive and flexible enough to match the dynamic rhythm of a city hotel.
Solution
Coordinate and update tasks in real time
hotelkit was introduced as a digital platform that fundamentally simplified daily operations. Even during the 30-day trial period, essential tools such as handovers and real-time room status updates were successfully implemented. The software’s ease of use allowed the team to become productive quickly and benefit immediately. High adoption across departments during the initial weeks revealed the platform’s potential: hotelkit rapidly became the core of internal communication. The repairs tool, in particular, emerged as a central element, enabling the team to document technical issues and resolve them faster than ever.
Results
Efficiency & teamwork on a whole new level
Today, hotelkit is an integral part of daily life at Hampton by Hilton Berlin City West. The large number of daily activities is proof of its active and consistent use by the whole team. Repair reports demonstrate just how fast and efficiently processes now run: high-priority issues are often resolved within just eight hours, with all others handled within 24 hours on average. The handovers feature, used about seven times per day, further supports clear communication between departments, especially regarding room coordination. Recurring tasks, internal news, and the digital hotel manual complete the spectrum of use, ensuring structure and transparency across the entire operation.
