“At tristar GmbH, we firmly believe that our employees are the foundation of our success. To make their daily work more efficient and enjoyable, we have decided to implement hotelkit across the group.”
Christian Stein-Kalesky
Director Human Relations
tristar GmbH
tristar GmbH operates renowned branded hotels such as Hampton by Hilton, Hotel Indigo, and Holiday Inn Express, and is on a path of sustainable growth in Germany and Austria. With a growing number of properties, the company needed a solution that would ensure both a structured onboarding process for new hotels and efficient, cross-property communication. The answer: hotelkit.
Challenge
Cross-Location Communication
As an operator of numerous properties under international hotel brands like IHG, Hilton, Accor, and Marriott, tristar faced a complex task: onboarding new hotels needed to be efficient, standardized, and resource-saving. A central communication platform was also required to enable seamless interaction between headquarters and hotel operations in Germany and Austria.
Solution
One Platform for All – From HQ to Property
With hotelkit’s Multi Property version, tristar implemented a comprehensive platform that enables structured, cross-location organization. General Managers are added to hotelkit before their properties open, allowing early task execution. Through the central dashboard, processes, communication, and responsibilities are managed. Training for new locations is conducted efficiently, often across multiple hotels simultaneously. News updates, corporate benefits, and important documents like the digital handbook are centrally accessible.
Result
Standardized Processes Across All Hotels
With hotelkit, geographical distance is no longer a barrier: teams grow together, tasks are transparently assigned, and processes clearly documented. Reporting, HR communications, and operational workflows run centrally through the platform. Staff training is well-integrated and ensures consistent standards—both in new and existing properties.
