“Thanks to the networking of the entire team, communication throughout the company is much easier and simplifies our daily operations in every way.”
Markus Schmid
Resident Manager
Hotel Josefshof am Rathaus
In the heart of Vienna’s Josefstadt district, a charming artist quarter, Hotel Josefshof am Rathaus welcomes guests with classical elegance and warm hospitality. This 4-star city hotel not only offers stylish rooms but also places great importance on service quality and efficient behind-the-scenes operations. To future-proof its internal processes, the hotel opted early on for the digital solution offered by hotelkit.
Challenge
Communication gaps and lack of process structure
Daily operations revealed that internal communication was a major challenge. Information was frequently lost during shift changes, and coordination between departments was often inconsistent. There was also a lack of structure for recurring tasks – many processes were paper-based, difficult to track, and time-consuming. The goal was to improve communication, standardize workflows, and modernize team collaboration.
Solution
Digital structure for daily operations
hotelkit was introduced as a platform to digitally connect all staff members and cover key areas like handovers, tasks, maintenance requests, and guest needs. Even during the test phase, the solution’s potential became clear: digital handovers enabled seamless information sharing, tasks were coordinated across teams, and knowledge was centrally maintained via the handbook.
Over time, additional tools such as calendars, checklists, and guest request management were integrated. As a result, the hotel was able to fully digitize its paper-based processes and significantly enhance team collaboration.
Result
Efficiency gains and transparent teamwork
The implementation of hotelkit clearly improved internal workflows. Shift handovers are now traceable, and relevant information is accessible to everyone who needs it. Recurring tasks and checklists bring structure to everyday operations, while meetings and appointments are centrally planned.
The repair tool has proven especially effective: the majority of reported issues are resolved within one day, with around 70% of repairs completed promptly. Guest requests can also be processed quickly and reliably thanks to the digital interface.
“With hotelkit, our work has become more efficient, structured, and transparent.”
Markus Schmid
Resident Manager
Hotel Josefshof am Rathaus
Today, Hotel Josefshof am Rathaus benefits from a modern digital work environment that strengthens internal communication, streamlines operations, and creates more space for what really matters – providing excellent guest service.
