“Anyone who uses hotelkit will quickly realize how simple communication and knowledge management in a hotel can actually be.”
Marco Perathoner
Management & Chief Marketing Officer
Hotel Gran Baita Sport & Wellness
Located in the heart of Selva di Val Gardena, South Tyrol, Hotel Gran Baita Sport & Wellness elegantly combines alpine charm with modern hospitality. This 4-star superior hotel impresses with breathtaking views of the Dolomites, a diverse wellness offering, and outstanding service. To meet growing demands in daily operations and internal communication, the hotel chose the digital solution hotelkit – and hasn’t looked back since.
Challenge
Restarting operations each season
As a seasonal hotel, Gran Baita faces a common challenge: after every operational break, all processes must start up again smoothly and without information loss. There was also a clear need for a centralized platform to transparently share information and structure recurring tasks. Communication through various channels and a lack of traceability made everyday work more difficult – especially when it came to repairs, shift handovers, and onboarding new team members.
Solution
Communication & knowledge on one platform
Since implementing hotelkit, internal collaboration has noticeably improved. Information is passed on reliably, tasks are clearly documented, and workflows have become significantly more efficient. The platform proves especially useful for shift handovers, repair requests, and onboarding. The digital handbook has also become a valuable knowledge resource – always up to date, easily accessible, and used across all departments.
Hotel Gran Baita has adopted a modern, digital way of working that strengthens team spirit, simplifies operations, and leaves more room for what truly matters: excellent service and happy guests.
“For us as team members, hotelkit is the go-to place for any questions or information. It makes our work so much easier.”
Benjamin Brunner
Maître d’Hotel & Sommelier
Hotel Gran Baita Sport & Wellness
Result
Increased efficiency & transparent processes
Since implementing hotelkit, internal collaboration has noticeably improved. Information is passed on reliably, tasks are clearly documented, and workflows have become significantly more efficient. The platform proves especially useful for shift handovers, repair requests, and onboarding. The digital handbook has also become a valuable knowledge resource – always up to date, easily accessible, and used across all departments.
Hotel Gran Baita has adopted a modern, digital way of working that strengthens team spirit, simplifies operations, and leaves more room for what truly matters: excellent service and happy guests.
