“hotelkit has noticeably eased our daily operations and serves as a reminder system to help us be even better hosts.”
Rupert Mayer
Front Office Manager
Das Goldberg
An unreliable pager system, handwritten notes, and chaotic paper lists – that was the reality in the front office of the design hotel “Das Goldberg” in Bad Hofgastein. With the goal of bringing structure, transparency, and efficiency into daily operations, the hotel team, led by Front Office Manager Rupert Mayer, embarked on a journey of digital transformation. With hotelkit, they found the perfect solution for their challenges and are now well-prepared for the winter season.
Especially in seasonal operations like “Das Goldberg,” where staff turnover and short-term demands are part of everyday business, hotelkit plays to its strengths. New team members can get up to speed quickly thanks to the digital handbook and structured shift handovers, communication remains stable despite changing teams, and workflows are transparently documented – even during peak times. This creates reliability, even with a frequently changing team.
Challenge
Communication Gaps at the Start of the Season
Before implementing hotelkit, internal communication at the hotel was shaped by analog processes – paper lists and notes were often lost or overlooked. Important tasks were forgotten, and the transfer of knowledge between departments was inconsistent. This resulted in a higher workload, especially at the front desk, and posed a risk to the quality of guest service. The pagers used in housekeeping were also unreliable due to poor reception, further complicating communication.
Solution
Digital Structure for Efficient Task Management
The team chose hotelkit because of its ease of use on all devices and its central platform that combines communication, knowledge, and tasks. Implementation was systematic and cross-departmental: department heads were trained first and passed their knowledge on to their teams. The adoption was high – now all departments are connected via hotelkit. Tools like Tasks, Guest Requests, Shift Handover, and the digital Handbook are used intensively. Daily routines such as checklists or repair orders are clearly documented, and reminder functions ensure that nothing is forgotten.
“With hotelkit, we found a solution that not only enables reliable communication but also works throughout our entire property.”
Rupert Mayer
Front Office Manager
Das Goldberg
Result
Less Stress, more Productivity
Switching to digital processes has significantly relieved the daily workload. Paper lists are a thing of the past, and folders have been replaced by a centralized digital knowledge system. Team members can access information, track tasks, and process guest requests from anywhere. Even returning staff after time off quickly catch up thanks to the documented handovers. Technical issues are resolved faster – the Repairs tool ensures clear responsibilities and full transparency.
