Alveni AI provides AI-powered telephone and chat assistants designed specifically for hotels. Available 24/7 across phone, website, WhatsApp, Instagram, Facebook, and email, Alveni AI understands guest inquiries in natural language and responds instantly. By handling routine questions, complex requests, and real-time upselling opportunities, Alveni AI increases direct bookings, reduces staff workload, and ensures a seamless, professional, and brand-consistent guest experience.
Alveni AI seamlessly integrates with hotelkit, making it easier for hotels to manage guest communication across phone and digital channels. Guest inquiries received via phone, chat, or messaging platforms are automatically transferred to hotelkit in real time as structured handovers. During live calls, Alveni AI can automatically generate new handovers in hotelkit — for example for housekeeping or maintenance requests. All messages and notifications are centrally documented in hotelkit, where staff can process requests directly within their familiar work environment. This ensures that every guest interaction is organized, actionable, and efficiently handled.
If you’re already a hotelkit client, visit the Marketplace within your hotelkit account to learn more and activate this interface.
If you’re not yet a hotelkit client and interested in learning more, please get in touch with us.
