Vocust is a technology company specializing in customer experience management for the hospitality industry in China, committed to helping enterprises improve service efficiency, improve customer experience, and maximize enterprise value. Vocust offers digital tools and solutions for managing guest experiences, from pre-stay quality checks to in-stay service monitoring and post-stay reviews.
The integration between Vocust and hotelkit makes managing guest requests easy and efficient. Guest requests are seamlessly transferred from Vocust to hotelkit, where recipients can be chosen individually, and the request status can be updated directly. Any status changes are automatically synced back to Vocust, keeping both systems up to date
If you’re not yet a hotelkit client and are interested in learning more, please get in touch with us.
If you’re already a hotelkit client, visit the Marketplace within your hotelkit account to learn more and activate this interface.