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hotelkit takes care of user support

From setting up the system and training employees to providing ongoing support with questions – our Customer Support Team handles it all for you.

Save cost and energy 

Avoid expenses for local server rooms, including maintenance, energy, and cooling. hotelkit takes over system maintenance, allowing you to manage your IT costs flexibly.  

Manage via the cloud 

All users, devices, and access rights can be controlled from a central dashboard – anytime and from anywhere. No on-site presence of the IT manager is required.

Rely on top-tier security standards! With hotelkit, you operate in a secure cloud environment where your data is encrypted and stored on servers within the EU. Together with our ISO 27001-certified partners, we comply with all legal data protection regulations. Your hotel data stays protected, and you always maintain full control. 

Manage your hotel’s users and devices centrally and effortlessly. With easy User & Group Management, you can quickly adjust and manage access rights for your teams. The Device Manager helps you keep track of all IT devices, and Single Sign-On makes it easier for your employees to access all tools.

Simplify and organize IT onboarding tasks with checklists. This way, you always know which device goes to which team member. Mistakes are avoided, the process is accelerated, and collaboration with HR becomes transparent and perfectly coordinated.

With hotelkit, communication between IT and other departments becomes much easier. Organize requests centrally and ensure that all team members are always well-informed – whether it’s about system maintenance announcements, user manuals, or real-time status updates for issue resolution. 

Easily integrate existing systems

hotelkit is compatible with your existing systems and software. Use Single Sign-On or synchronize selected data to save time and speed up response times.

Strategic server locations

hotelkit GmbH operates servers in Germany and Austria, prioritizing security, reliability and connectivity to multiple carriers and internet providers.

Extensive backup mechanisms

Hourly and weekly backups ensure comprehensive data protection and enable fast recovery in the event of data loss.

Automated virus scans

All uploaded files are automatically scanned for viruses to prevent the spread of malware and provide extra protection for your network. 

Secure data disposal

When data is no longer needed, it is permanently deleted in accordance with the guidelines of Germany’s Federal Office for Information Security.

24/7 on-site monitoring

Data centers are monitored around the clock by security personnel and protected by video surveillance. Only authorized technicians have access to the servers.

Encrypted data transmission

All data leaving our servers is strongly encrypted, ensuring that confidential information cannot be intercepted or accessed by unauthorized parties.