Customer Alliance is a guest feedback intelligence platform built for the hospitality industry, trusted by more than 5,000 hotels globally. We help hotels capture, understand, share, and act on guest feedback, bringing reviews from major portals and customized CSAT and NPS surveys into one place, turning them into AI-powered insights and KPIs, and connecting those insights to the right teams through 90+ integrations with PMS, CRM and Revenue systems. With 3+ million surveys processed, 90+ million reviews collected, and true two-way integrations with 19 leading portals including Booking.com, Expedia and HolidayCheck, Customer Alliance is the platform hotels rely on to manage reputation, track guest satisfaction, and turn feedback into measurable results.
Guest reviews are communicated daily via Customer Alliance to specific users in hotelkit. This makes it easier for these users to forward information about guest reviews to the appropriate team or colleague.
If you’re not yet a hotelkit client and are interested in learning more, please get in touch with us.
If you’re already a hotelkit client, visit the Marketplace within your hotelkit account to learn more and activate this interface.
