How Mara integrates with hotelkit

The integration automatically transfers complaints identified by MARA in guest reviews to hotelkit as structured and actionable Glitches. Housekeeping and maintenance complaints are recognized and submitted together with a clear description of the required action.

Recipients, escalation levels, compensation, and additional settings can be configured individually in hotelkit for each complaint type. Employees can then process and resolve the Glitches directly within their existing hotelkit workflow.

Benefits:  

• Complaints from guest reviews are transferred to hotelkit without manual entry.
• Clear action descriptions support structured follow-up.
• Responsibilities and escalation processes can be configured for each complaint type.
• Employees process identified complaints directly within their familiar hotelkit workflow.

To activate:

If you’re already a hotelkit client, visit the Marketplace within your hotelkit account to learn more and activate this interface.

If you’re not yet a hotelkit client and interested in learning more, please get in touch with us.