How Facebook Messenger integrates with hotelkit

This interface enables direct communication with the guest via Facebook Messenger. Guests can send their inquiries, requests, and concerns via Facebook Messenger to the hotel. These requests can be answered by the hotel staff directly in hotelkit and a request can be forwarded internally.  

Benefits:

• Quick and easy communication with guests before, during, and after their stay      
• Virtual reception to meet guest requests and advise the guests    
• Short response times regardless of office hours and location (also available on mobile devices)
• No login to Facebook is necessary 

To activate:

If you’re not yet a hotelkit client and are interested in learning more, please get in touch with us. 

If you’re already a hotelkit client, visit the Marketplace within your hotelkit account to learn more and activate this interface.